oradev

Ok…so the picture becomes a bit clearer. But it seems that users who may not need support are being asked to pay for something they don’t want. I’d wager that most people want only the plugin and are ok either hacking the code when they face an issue or relying on community support when the need arises.

It doesn’t stand to reason that users are being asked to pay for a once free plugin under the premise that they’re paying for support and not the plugin itself, especially if your firm only changed/added a few lines of code to rrauch’s original (and seemingly abandoned) FREE plugin.

If the extensive support documentation you referenced above assists users with using the plugin, why the need to pay for premium support in order to actually get/download the plugin?

Why not follow your initial path of offering the plugin for free and directing users who require support to your website? Other plugins exist that do this very thing, no?

By the way, I’m bugged by the fact that rrauch left users in the loo for so long, too. But, I’m also confused how your firm has taken his code and now charges a fee for it.

From my perspective, neither party is just; I hope it’s all ironed out for the sake of WPO users.