one3rdnerd

Thank you, that worked, is there a way of using %productx_category_flat% to just get the top taxonomy term?

Or would we adjust your code to something like

function pm_shorten_category_base($replacement, $replacement_term, $post, $terms, $taxonomy, $native_uri) {
	if($taxonomy == 'category' && $post->post_type == 'post') {
		$replacement = preg_replace('/([^\/]+)\/([^\/]+)(.*)?/', '$1', $replacement);
	}
	return $replacement;
}
add_filter('permalink_manager_filter_term_slug', 'pm_shorten_category_base', 9, 6);

?

Appreciate your help.

Thanks

Hey, thanks for the quick response.

Correct this is only happening on the checkout page for me.

It happens after filling everything out and then going to place the order, instead of refreshing to the thank you order received screen it just scrolls up and shows an error at the top and you can’t proceed.

This is also using free shipping so $0 is due upon processing the order.

Thanks again.

I had already tried those 3 things before contacting support.

At the moment I can’t even get into the WordPress dashboard even with Wordfence turned off.

So via FTP I turned off every plugin by changing the folder names and the theme and still I can’t load the dashboard.

Now I can’t even load the homepage, even after turning the plugins and theme back on.

wp_debug shows no errors.

Console shows no errors.

Error log in cpanel shows no errors.

So I’m pretty confused as to how to resolve or get back into this site.

Any other ideas?

I have deleted the waf file in the root folder too and removed the rules from htaccess but no luck there.

Thanks again.

Hi Dave,

There isn’t much on that page.

200
GET
http://www.whereicanbeme.com index.php document html 198 B 2 B
932 ms
200
GET
http://www.whereicanbeme.com favicon.ico img x-icon cached 1.37 kB

Just those two lines. Does that offer up any explanations?

By configure, I mean going into the plugin and clicking the prompt to configure the plugin, turn on firewall etc.

When I used Wordfence assistant I was able to remove all of these settings, that’s the only way I can make the dashboard accessible while having the plugin active.

I have been having to change the plugin folder from wordfence to xwordfence to deactivate it via FTP to get back in.

I appreciate your help.

Thanks

Hi @imazed

Thanks for the follow up.

I went to Dashboard > Analytics > Settings

I tried the previous advice but it says there are 0 orders so I can’t click the next button. If I go to WooCommerce > Orders there are in fact 3 orders, but the Analytics tool doesn’t seem to acknowledge them.

Here is the system report…

### WordPress Environment ###

WordPress address (URL): https://kimscrafts.net
Site address (URL): https://kimscrafts.net
WC Version: 3.8.1
REST API Version: ✔ 1.0.2
Log Directory Writable: ✔
WP Version: 5.3
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.1.33 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.59.0
OpenSSL/1.0.2r

SUHOSIN Installed: –
MySQL Version: 5.6.40-84.0-log
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 3.8.1
WC Database Prefix: wpqf_
MaxMind GeoIP Database: ✔
Total Database Size: 13.68MB
Database Data Size: 11.38MB
Database Index Size: 2.30MB
wpqf_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wpqf_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqf_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqf_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpqf_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqf_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wpqf_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpqf_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqf_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqf_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqf_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqf_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqf_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqf_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqf_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqf_comments: Data: 0.23MB + Index: 0.18MB + Engine MyISAM
wpqf_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqf_options: Data: 1.53MB + Index: 0.06MB + Engine MyISAM
wpqf_postmeta: Data: 6.84MB + Index: 0.61MB + Engine MyISAM
wpqf_posts: Data: 0.85MB + Index: 0.30MB + Engine MyISAM
wpqf_termmeta: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
wpqf_terms: Data: 0.04MB + Index: 0.09MB + Engine MyISAM
wpqf_term_relationships: Data: 0.07MB + Index: 0.16MB + Engine MyISAM
wpqf_term_taxonomy: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
wpqf_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpqf_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpqf_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqf_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqf_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqf_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqf_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqf_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqf_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpqf_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpqf_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqf_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wpqf_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqf_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpqf_wpgdprc_consents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqf_wpgdprc_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpqf_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpqf_yoast_seo_meta: Data: 0.05MB + Index: 0.05MB + Engine MyISAM

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (17) ###

Beaver Builder Plugin (Standard Version): by The Beaver Builder Team – 2.2.6.3
Beaver Themer: by The Beaver Builder Team – 1.2.4.4
Beaver Builder Yoast Breadcrumbs Module: by Pancake Creative –
PowerPack for Beaver Builder: by IdeaBox Creations – 2.7.7.7
Classic Editor: by WordPress Contributors – 1.5
Contact Form 7: by Takayuki Miyoshi – 5.1.6
Duplicate Post: by Enrico Battocchi – 3.2.3
Genesis Extender: by The Cobalt Apps Team – 1.9.5
Really Simple SSL: by Rogier Lankhorst
Mark Wolters – 3.2.6

Simple Lightbox: by Archetyped – 2.7.1
TablePress: by Tobias Bäthge – 1.10
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.20

WooCommerce Blocks: by Automattic – 2.5.2
WooCommerce Admin: by WooCommerce – 0.22.0
WooCommerce: by Automattic – 3.8.1
Yoast SEO: by Team Yoast – 12.6.2
WP GDPR Compliance: by Van Ons – 1.5.2

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #107 - /shop/
Cart: #108 - /cart/
Checkout: #109 - /checkout/
My account: #110 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Genesis Sample
Version: 2.3.0
Author URL: http://www.studiopress.com/
Child Theme: ✔
Parent Theme Name: Genesis
Parent Theme Version: 3.2.1
Parent Theme Author URL: https://www.studiopress.com/
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 772
Oldest: 2019-11-09 17:29:44 +0000
Newest: 2019-12-10 16:28:45 +0000

Pending: 3
Oldest: 2019-12-10 17:28:45 +0000
Newest: 2019-12-17 08:08:15 +0000

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

I turned all plugins off apart from WooCommerce and WooCommerce Admin.

I switched to the default theme.

I removed all customizations.

No change it still shows blank.

I use the same theme and plugins on every website and this hasn’t shown on any others.

I also use the same host for all sites so it’s very strange this site has an issue with the WooCommerce admin tool.

Hey there,

Yes, I am.

See this screenshot https://imgur.com/a/eHiFxuY

Thanks