Stock Slide In Doesn’t Do Anything

  • Resolved one3rdnerd

    (@one3rdnerd)


    4 years, 5 months ago

    When on the WooCommerce Dashboard, clicking the “Stock” button in the top right to open the slide in window just shows an empty grey box.

    The site has inventory turned on and the stock amounts are setup on products, but this feature shows black.

    What should it show?

    Does blank just mean everything is in stock? If so it would maybe help if it displayed a message? I thought it would show a list of all stock levels.

    Any ideas?

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author psealock

    (@psealock)

    4 years, 4 months ago

    Hi @one3rdnerd, Are you on the latest version? If so, are there any messages in the console?

    Thread Starter one3rdnerd

    (@one3rdnerd)

    4 years, 4 months ago

    Hey there,

    Yes, I am.

    See this screenshot https://imgur.com/a/eHiFxuY

    Thanks

    Plugin Support Tseten a11n

    (@tibetanitech)

    4 years, 4 months ago

    Thank you for the screenshot. It looks like your Stock option is not working properly. It should display like this is there is no products with low stock: https://d.pr/i/xaiUpj

    As mentioned by @psealock can you send us the error messages in Console? To access the DevTools, on any web page or app in Google Chrome you can use one of these options:

    Open the Chrome menu (three dots) at the top-right of your browser window, then select Tools > Developer Tools.

    Open WooCommerce dashboard page and click on Stock. Right-click on any page element and select Inspect. Click on Console and copy and paste the errors you see there.

    Thread Starter one3rdnerd

    (@one3rdnerd)

    4 years, 4 months ago

    Thanks for the reply.

    Hmm that’s odd.

    Here’s the contents of the console when on a page after clicking the stock option.

    load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget&ver=5.3:8 JQMIGRATE: Migrate is installed, version 1.4.1
    content.min.js:2 [Deprecation] Element.createShadowRoot is deprecated and will be removed in M80, around February 2020. Please use Element.attachShadow instead. See https://www.chromestatus.com/features/4507242028072960 and https://developers.google.com/web/updates/2019/07/web-components-time-to-upgrade for more details.
    (anonymous) @ content.min.js:2

    Plugin Support Tseten a11n

    (@tibetanitech)

    4 years, 4 months ago

    Hi @one3rdnerd,

    Thank you for getting back with the console errors. I’m not quite sure what might be causing this issue.

    This is likely caused by a conflict with your theme or with another plugin.

    Here’s a more extensive explanation in our docs on how to do a full conflict test: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Thread Starter one3rdnerd

    (@one3rdnerd)

    4 years, 4 months ago

    I turned all plugins off apart from WooCommerce and WooCommerce Admin.

    I switched to the default theme.

    I removed all customizations.

    No change it still shows blank.

    I use the same theme and plugins on every website and this hasn’t shown on any others.

    I also use the same host for all sites so it’s very strange this site has an issue with the WooCommerce admin tool.

    Moderator Hari Shanker R

    (@harishanker)

    4 years, 4 months ago

    Hi @one3rdnerd

    Thanks for doing those tests for us.

    Quick question: Do you see any errors in WooCommerce > Status > Logs? I’m referring to fatal errors related to the WooCommerce Admin plugin.

    If you don’t see anything over there, I’d like to learn whether your site has server-side caching of some sort, or whether you have any caching plugins installed. Could you try flushing the cache, and then try disabling the same?

    If the problem persists, I’d like you to try importing past orders, as shown in the section in the WC Admin settings: (Analytics > Settings) https://d.pr/i/fsZmHj

    If the problem persists though, let us know. We’re happy to look into this for you.

    Thread Starter one3rdnerd

    (@one3rdnerd)

    4 years, 4 months ago

    Hi again.

    No caching plugins on this site.

    Nothing under Woocommerce > Status > Logs.

    How do I find the WC admin settings? I don’t see a link from the plugins page or under the WooCommerce menu.

    Thanks for your input.

    mother.of.code

    (@imazed)

    The Mother of Code

    4 years, 4 months ago

    Hey there! You should have a ‘Settings’ menu item under ‘Analytics’: https://snipboard.io/sEXyai.jpg

    Can you please also copy and paste the system report for your site? You can find it under WP Admin > WooCommerce > Status > Get system report > Copy for support.

    Thanks in advance!

    Thread Starter one3rdnerd

    (@one3rdnerd)

    4 years, 4 months ago

    Hi @imazed

    Thanks for the follow up.

    I went to Dashboard > Analytics > Settings

    I tried the previous advice but it says there are 0 orders so I can’t click the next button. If I go to WooCommerce > Orders there are in fact 3 orders, but the Analytics tool doesn’t seem to acknowledge them.

    Here is the system report…

    
### WordPress Environment ###

WordPress address (URL): https://kimscrafts.net
Site address (URL): https://kimscrafts.net
WC Version: 3.8.1
REST API Version: ✔ 1.0.2
Log Directory Writable: ✔
WP Version: 5.3
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.1.33 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.59.0
OpenSSL/1.0.2r

SUHOSIN Installed: –
MySQL Version: 5.6.40-84.0-log
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
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DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
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WC Database Prefix: wpqf_
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Database Data Size: 11.38MB
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wpqf_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpqf_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (17) ###

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### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
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Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
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Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
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Connected to WooCommerce.com: –

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Cart: #108 - /cart/
Checkout: #109 - /checkout/
My account: #110 - /my-account/
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Version: 2.3.0
Author URL: http://www.studiopress.com/
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    Plugin Support Thu P. a11n

    (@thup90)

    4 years, 4 months ago

    Hi there @one3rdnerd,

    I see that your WooCommerce Admin version is outdated – latest version was recently updated 0.23.1. Can you try to update it to the latest version and see if it helps?

    If it doesn’t, please let us know so we can help troubleshoot further.

    Thread Starter one3rdnerd

    (@one3rdnerd)

    4 years, 4 months ago

    When I logged in just version 0.23.1 is active and it doesn’t show any updates are needed.

    The stock feature is suddenly working! I’m not sure if my client updated this and didn’t tell me but I will ask.

    Thanks for your help. This is resolved for now.

    Moderator Hari Shanker R

    (@harishanker)

    4 years, 4 months ago

    @one3rdnerd

    Thanks for the revert! Glad to hear that you were able to get to the bottom of this!

    Let us know if you keep running into troubles. We’re happy to help!

    All the best!

Viewing 13 replies - 1 through 13 (of 13 total)
  • The topic ‘Stock Slide In Doesn’t Do Anything’ is closed to new replies.