oliverhenry14
Forum Replies Created
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Good morning Bob,
I totally understand your frustration. I actually faced a very similar issue while working on a staging site for one of my clients. Site link was [unnecessary link removed by modeartor]. Anyways, the plugin wasn’t working at all in Firefox, and no matter what I tried (F12, right-click, etc.), nothing seemed to happen. It can be a bit tricky when it’s only happening on one browser and not in others.
After troubleshooting a bit, I discovered a couple of things that helped resolve it. First, I made sure the plugin was fully updated. Sometimes, after installation, certain scripts or features can be out of sync, especially if the browser’s caching isn’t cleared properly. I also found that clearing the cache in Firefox (or even testing in a private window) helped rule out any caching issues.
Another thing that helped was checking for any browser extensions that could potentially be blocking some of the plugin’s functionalities. I disabled a few extensions and that seemed to fix things.
It might also be worth testing the plugin in a different browser (just to be sure it’s isolated to Firefox). If it works there, it could be a Firefox-specific compatibility issue. But since your site is only on a staging environment right now, you can always reach out to the plugin support team with more detailed info—they should be able to help pinpoint the issue.
- This reply was modified 12 months ago by tobifjellner (Tor-Bjorn “Tobi” Fjellner).
Hello,
Good morning! It sounds like you’re dealing with quite a frustrating issue with the Cusrev plugin. Since everything was set up perfectly before the courier switch, it’s possible that the issue might be linked to how the plugin is now handling the order status. Since the status shows as “scheduled” in the order notes, it could be that the email triggering process isn’t activating properly for that specific status, or perhaps there’s a conflict after the plugin update.
One suggestion is to double-check the email notification settings and ensure everything is mapped correctly with the updated status. Sometimes plugin updates or changes can inadvertently reset some configurations.
Also, if you’re using any caching or optimization plugins, try clearing the cache to rule out any conflicts there.