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  • Thread Starter oceanstarr

    (@oceanstarr)

    I am happy to report that Hostcolor is fixing everything for me. I couldn’t do normal update/install because of a server issue. In all fairness, I’ve been with them for several years so it’s not surprising that the server I’m on is probably the same version I’ve had since I started with their service which doesn’t have the right PHP and extension support. As soon as I started a support ticket with them, they offered to migrate my server to an upgraded one and upgrade wp for me for free with no delay in my normal service (which I took them up on as I’ve spent too many hours fooling with it at this point lol).

    Thanks again for the help!

    Thread Starter oceanstarr

    (@oceanstarr)

    Thanks esmi. I just ran a search through my ftp for the term “wp” and I didn’t find anything for wordpress except in the database I created for this install and the install I recently attempted. I’m certain there is only one install.

    When I did the fresh install and tried to access wpadmin through my browser, it didn’t work. I failed to save the error message and don’t recall it, but the page wouldn’t load at all until I went into cpanel and recreated the database (with the same name) at which point, I was back to my 2.3.1 load.

    I followed very carefully the instructions for manual update after that. There was no easy/automatic update button on the interface – just the link to the wp update instructions. After I completed this operation, I still had the 2.3.1 page.

    At this point I think perhaps my best course of action is to contact the host. Opinions?

    Thank you for the idea. I was hopeful you were right about a double install. That would have been easy to fix lol

    Thread Starter oceanstarr

    (@oceanstarr)

    Thread Starter oceanstarr

    (@oceanstarr)

    I tried to do that after the first failed update. I deleted all the wp stuff and installed the 3.2.1. At that point, I had to go back into cpanel and create my blog again. When I did that, it still popped up as 2.3.1. I don’t understand why it did this because I deleted every single file in that folder and replaced it with the new files. The time stamp of last modification didn’t change when I created the new blog, but it still says 2.3.1. Is there anywhere else wp files could be hiding? Does that come from my host? If I didn’t create the blog through cpanel, I couldn’t log into wpadmin so I’m a little lost.

    I am totally comfortable with all this – I just can’t tell if my host has caused the problem or if I’m missing some trick because I’m new to the software.

    Thread Starter oceanstarr

    (@oceanstarr)

    I followed the upgrade instructions that I found on the wp site. I thought it might need to go through multiple steps, but was unable to find any documentation of that process.
    Would you recommend contacting the host? That’s what I was considering as my next step.
    Thanks so much for the feedback.

Viewing 5 replies - 1 through 5 (of 5 total)