There is a work around you can use.
Open your FTP client
Go to WordPress > wp-content
Create a new folder called “myuploads” or whatever you like (it’s likely in wp-content there is already a folder called “uploads” but it doesn’t work for whatever reason)
Go to you WP admin page
Go to setting > media
for the “Store uploads in this folder” option type in your new folder path (ex: wp-content/myuploads)
I hope it works for you now. 🙂
