normandy88

Hi,

thank you for reaching out and for the detailed report!

We've looked into both issues:

**1. VAT price display**

The "Show prices including VAT" checkbox affects only the product price

preview shown next to each item inside the withdrawal form (the estimated

refund amount). It does not affect prices displayed elsewhere on your site.

Could you confirm — are you testing the withdrawal form specifically, and

are your products set up with tax in WooCommerce?

**2. IBAN field**

The IBAN setting in the plugin controls the IBAN field in the

complaint (reklamácia) form. The IBAN field in the withdrawal-from-contract

form is a separate field added in version 2.6.0.

To help us investigate both issues properly, could you please send us a few

screenshots:

- The plugin Settings page (all sections)

- The withdrawal form as it appears on your site

- The complaint form as it appears on your site (if you use it)

- Your WooCommerce → Settings → Tax configuration

That will help us pinpoint exactly what's happening on your end.

Thanks!

onlinefotka.sk team

Hi,

The plugin registers its emails as standard WooCommerce email classes, so they appear in WooCommerce → Settings → Emails where you can customize the subject line and heading out of the box.

For full body customization (layout, colors, footer, custom content blocks) you can use any WooCommerce email customizer plugin — YayMail, Kadence Emails, or Email Customizer for WooCommerce all work with the plugin’s emails. The withdrawal confirmation email for the customer is listed there as “Withdrawal confirmation (customer)”.

We don’t plan to build a custom email editor into the plugin itself since the existing WooCommerce ecosystem already covers this well.

Hi,

Thank you for reporting this — you’re right. The fix we shipped in 2.5.1 (allowing multiple partial withdrawals for different products) was too broad and accidentally allowed re-submitting the same product. This has been corrected in version 2.5.3: re-submitting a partial withdrawal for a product that was already withdrawn is now blocked, while withdrawing a different product from the same order remains allowed as intended.

Hi,

Thank you for the suggestion — this is a valid use case and one we’ve already noted for a future release. The plan is to allow specific products and/or categories to be excluded from the withdrawal form so that legally exempt items (hygiene products, custom-made goods, digital content, etc.) are simply not selectable.

We don’t have a release date yet, but the feature is on our roadmap. If you’d like to be notified when it ships, you can follow the plugin on WordPress.org.

Hi,

Thanks for the suggestions — both have been implemented in version 2.4.0!

• Prices with VAT — there is now a checkbox in the plugin settings to show prices including VAT in the withdrawal form.
• Email attachments — you can now attach a custom file (e.g. PDF terms or return form) to the customer confirmation email directly from the plugin settings via the Media Library.

The update should be available within 24 hours on WordPress.org. Let us know if you have any other questions!

Hi,

We will include this fix in the next bugfix update, and it should be added within the next 24 hours.

Thank you for reporting it.

Hi,

thank you for the suggestion — I’ve implemented it in version 2.3.1, which should be available on WordPress.org within 24 hours.

Here’s what’s new in the Withdrawal period settings section:

1. Configurable withdrawal period
You can now choose between 14 days (legal minimum), 30 days, or any custom value up to 365 days. The deadline calculation, countdown timer, and the “Withdraw from contract” button in My Account are all updated automatically.

2. Delivery offset (+0 to +3 days)
Adds a buffer to the order completion date to approximate the actual delivery date — exactly as you pointed out, the period legally starts when the customer receives the goods.

3. Period start trigger
You can now also select which order status marks the delivery event. By default it’s “Completed”, but if you use a custom status (e.g. “Delivered”, “Dispatched”) the plugin will start the withdrawal period from that status instead — and records the exact timestamp automatically.

Hope this covers your use case!