Hi Zuyoy, you write “you might be able to realize that it was set to solved because the technical team would take over as soon as you open a ticket, through which we can assist users promptly.”..be honest, the issue is not resolved; it would have the potential to be resolved. You have nothing to lose, if you have faith in your technical team that they will find a solution then you will receive many complimentary reviews. Your policy is damaging your potential success.Change it and forge ahead!
