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Viewing 15 replies - 196 through 210 (of 253 total)
  • Plugin Support nicw.a11n

    (@nicw)

    Hi @gavindelaney25

    Unfortunately cmp mode is not an option in WooCommerce Google Analytics Integration by default.

    You can however modify code output using the woocommerce_ga_classic_snippet_output or the woocommerce_gtag_snippet filter as described in the documentation here

    Alternatively, adding the additional data to the gtag can be done via JavaScript.

    Hi @tinzstoree

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    Then go to WooCommerce > Status > Logs and look for your most recent “Fatal Error” logs and attach them to your ticket.

    We will be able to help you further there.

    Plugin Support nicw.a11n

    (@nicw)

    Hi @dorksart

    I’m really sorry about the confusion. The answer is not to hide the telephone field in the billing details form. This can be done in customizer

    Customizer > WooCommerce > Checkout screenshot”>
    Link to image: https://d.pr/i/ZPXtiB

    The bug is currently being worked on, and a fix should be available shortly. I’m not sure what you mean by reverting to the old experience? Would it be possible to explain that more fully?

    Plugin Support nicw.a11n

    (@nicw)

    Hi @sallarrabiei

    The Stripe payment gateway will use the checkout billing fields for validation, as shipping may not be the details of the card holder.

    There is no need to add the inofmration to the payment form, as the information is captured in the billing fields in the WooCommerce checkout pages.

    Plugin Support nicw.a11n

    (@nicw)

    Hi @thewebsmiths

    I’ve made a number of recordings of your site using the Google Tag Assistant Legacy Chrome extension, and am recording pageview events on the checkout page, as well as add to cart events and pageview events on all other pages except the shop page.

    I do get a “No HTTP Response” error on your Shop page, however.

    I also cannot test the “Thank you” page, since to get there I need to make a purchase through the off-site payment gateway.

    Would it be possible for you to check the events on the Thank you page, making a recording, and then submit it to us via the WooCommerce Support Desk (generally they’re best as a PDF)?

    The ticket can be opened at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Hi @rukhamaijaz1611

    The error message suggests you have limited access to the Facebook assets you are trying to connect to.

    Everything should ideally be owned by the same person/account. Are you logged in to the correct one?

    You can also see if your account is listed in your Facebook Business Settings pages:

    Facebook Business Settings → Pages → select the Page in question → go to the People tab

    That’s where you can ensure the name is listed with the Manage Page toggle enabled.

    Let me know if that helped.

    Forum: Plugins
    In reply to: [WooCommerce Blocks] Query
    Plugin Support nicw.a11n

    (@nicw)

    Hi @lmsm76

    Unfortunately at the moment we cannot filter by both, only products OR tags.

    However, the “Handpicked products” or the “Featured products” blocks might be flexible enough to suit your needs for more granular scenarios.

    Plugin Support nicw.a11n

    (@nicw)

    Hi @alex_stoiu

    I can confirm what @marcin has correctly added here, that the receipt email field is only added if you are overriding the plugin settings with a code snippet.

    His advice regarding the filter is quite correct.

    Plugin Support nicw.a11n

    (@nicw)

    Hi @indigojones66

    It’s looking great.

    The arrows are being inherited from the style.css file in your theme, which is applying styling to make the arrows show up. You could remove them by adding this code to your custom CSS in the Custom CSS tab in Appearance > Customizer

    
    .widget ul li::before {
    	display: none !important;
    }
    

    Read about how to add the code here.

    Hi @pmccoy833

    Could you access your fatal error logs from today? This can be done at WooCommerce > Status > Logs and by selecting the filename beginning “fatal-errors-17-08-2021-”

    Save this into a text file by copying and pasting it into a new text file.

    Then please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done, and attach the text file you created as a log file.

    We will be able to help you further there.

    Hi @urka

    Unfortunately, the product description on Facebook cannot contain HTML. The design specification can be seen here, and it’s therefore a little outside our control.

    This is to facilitate the automatic creation of Facebook advertisements.

    Plugin Support nicw.a11n

    (@nicw)

    Hi @bipindg

    Thank you so much for this information, it was most helpful. As the next step in the process involves sharing your Stripe transaction logs, and since these can at times hold sensitive data, I’d like to ask you to contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    Then please attach a copy of your Stripe log, which you can find in WooCommerce > Status > Logs (select the latest Stripe log in the right hand dropdown). Do not post the log here, but attach it when you create the ticket on our helpdesk.

    We will be able to help you further there.

    Plugin Support nicw.a11n

    (@nicw)

    Hi @3xweb

    > I’ll look further into this matter and will post my findings soon.

    Thanks – that would be great. We’re always looking for ways to improve, and logs from an edge case such as yoours are allways welcome (be careful to remove Personally Identifiable Information, as Stripe logs can be quite verbose).

    If you feel it would be better not to post such logs on an open forum, please feel free to contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    Plugin Support nicw.a11n

    (@nicw)

    Hi @3xweb

    I’m sorry this is taking a bit of time to work through. I’ll try and explain as best I can.

    That would be great, but i don’t have any of these cards to test, and it’s a issue with production. Would you, as a customer, borrow your card data for some tests? Think about it.

    When your gateway is in test mode, you can only use Stripe test card numbers to test it. For example, 4242 4242 4242 4242 is a test Visa card number, which will work correctly with and expiry date in the future, and any three digit CVV.

    Using the card number 4000000000000002 will return a declined card, while 4000000000009995 will behave like a card with insufficient funds. The full list of stripe test cards can be found here.

    These include card numbers for successful international billing scenarios, and cards from different providers.

    Regarding the lack of an error: if there is an error generated, it will be added to the checkout, unless there is a conflict with an existing plugin, or possibly the theme. To test whether this is the case, you should try disabling all plugins except WooCommerce and Stripe, and test checkout while using the Storefront Theme.

    Plugin Support nicw.a11n

    (@nicw)

    Hi @alphaexcapital

    The filter for the order button HTML can be found at woocommerce_order_button_html

    Removing the button comletely can be done as follows:

    add_filter('woocommerce_order_button_html', 'remove_order_button_html' );
    function remove_order_button_html( $button ) {
       
        //we remove the button
        $button = '';
    
        return $button;
    }

    Alternatively, you can add conditions, making the button available for specific products. The above snippet can be added using a plugin such as Code Snippets, or in the functions.php file of your child theme.

Viewing 15 replies - 196 through 210 (of 253 total)