nicten

Forum Replies Created

Viewing 3 replies - 1 through 3 (of 3 total)
  • Forum: Plugins
    In reply to: [Yoast SEO - Advanced SEO with real-time guidance and built-in AI] Yoast meta-box partially hidden
    Thread Starter nicten

    (@nicten)

    5 years, 1 month ago

    Hi,

    I opened a bug report on Github, they told me that’s not a bug, but most likely a a plugin conflict. I don’t think so as when I did the troobleshooting with Theme 2019 and only Yoast activated I had the error. Is there any possibility to send more details of the error (with screenshots) I get to someone from Yoast Support?

    thanks

    Forum: Plugins
    In reply to: [Yoast SEO - Advanced SEO with real-time guidance and built-in AI] Yoast meta-box partially hidden
    Thread Starter nicten

    (@nicten)

    5 years, 1 month ago

    Hi Pcosta88,

    See my answers below

    1. We had another recent release. Can you confirm you are using the most recent Yoast SEO, v16.0.2? If you update, does the issue resolve?
    YES

    2. Are all your non-Yoast plugins and themes also updated?
    YES

    3. Can you confirm you are using WordPress 5.7? You can check by clicking on the W in the top left and selecting About. If you need to update, please check with your host provider. Please know that if you are using an older version of WordPress Core you may experience unexpected behavior with Yoast. This guide explains more: https://yoast.com/why-we-dont-support-old-wordpress-versions/.
    YES

    4. When you did the conflict check, did you also switch to a default theme like 2020? If you are using a child theme, did you switch to the main theme?
    YES with 2019, I don’t use a child theme.

    5. Are your browsers updated? Does it happen with Chrome or FireFox? If you switch does it still occur?
    YES, they are updated, it happens with Chrome and Firefox, if I switch it still occurs.

    6. If you have any browser plugins, if you disable those does the issue resolve?
    NO

    The strange thing is that the meta-box works fine on the articles published prior to August 2020, not after.

    Thanks
    Nicolas

    Forum: Plugins
    In reply to: [Yoast SEO - Advanced SEO with real-time guidance and built-in AI] Yoast meta-box partially hidden
    Thread Starter nicten

    (@nicten)

    5 years, 1 month ago

    Thanks for your answer.

    I did the Health Check & Troubleshooting issue.

    When only Yoast SEO plugin is active I can’t open articles, I get an error message.
    When Yoast SEO and Classic Editor are active I can open articles but I get the blank-meta box.

Viewing 3 replies - 1 through 3 (of 3 total)