neilgunton
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Forum: Fixing WordPress
In reply to: Help needed with hacked WordPress siteJust a quick update, it seems like the guys at askwptechs.com fixed the problem. I know this makes me sound like a shill, but honestly, this is what happened: I posted this thread, then I got an email from those guys, and it was so specific that I decided to respond on the offchance it was for real, and it seems that it was. They were able to fix the hack on my friend’s server, and now it’s back to normal again. Even though I am experienced with software development in general, I have zero experience with WordPress, and I don’t think I would have been able to easily figure it out (it was apparently another install of WordPress in parallel with the real one… some jiggery pokery which I don’t understand because I’ve never dug into how WordPress works under the covers). Anyway all fixed now, so I just wanted to give some closure fwiw. The askwptechs.com guys seem to be for real, if anyone was wondering.
Once again I have no connection to askwptechs.com at all, they contacted me out of the blue as a result of this thread, and I took a chance, and much to my relief it seems to have worked out.
Thanks,
Neil
- This reply was modified 9 years, 1 month ago by neilgunton.
Forum: Fixing WordPress
In reply to: Help needed with hacked WordPress siteYeah I’d be happy to ftp in there, but they don’t seem to know anything. Even the password she had written down on a post-it didn’t seem to work for login, and it’s not clear to me how exactly she eventually got in. I assume it was just the browser remembering the form inputs or passwords or something like that. To be honest it was 2am and I was happy to just be able to into the admin interface. If they can get it together to give me the ftp credentials, and/or the cpanel login info, then I’m sure we’d be able to do more. Right now I just don’t have the tools I need, which is frustrating. However your hints about the duplicate WordPress installation have been invaluable, thanks again. If they get back to me and I get another chance to have a go at it, then that will be useful, no doubt. I think today she was trying to get in touch with the original site developer, but apparently she’s currently off on Spring break. They are apparently also trying to get in touch with a couple of other local people, but I am not in that loop. It’s quite frustrating to be hamstrung like this, but you do what you can. Thanks again.
Neil
Forum: Fixing WordPress
In reply to: Help needed with hacked WordPress siteIt just occurred to me that posting that last link might make me look like a spammer… I have absolutely no connection to them, honest, I literally just got an email from them and I just assume it has to be related to this post on the forum, that’s all. Would like to know if they are a known and trusted company.
Forum: Fixing WordPress
In reply to: Help needed with hacked WordPress siteThanks very much! That sounds like a lead.
Also, I don’t think it’s coincidence that I just got an email to my dns-admin address (usually spam) from a company that does WordPress repair services. Maybe a bot that trawls this forum, or maybe a person who say my post? I don’t know, but does anyone know if these guys are legit?
If they are, then I might just direct my friend to them, since it’s not a lot of money ($100) and they would probably be able to do a better and more complete job than me. I am actually a Linux guy, and my friend is running all Windows, so I am really behind on that front. Last time I worked with Windows was back in the 1990’s.
Thanks again,
Neil
- This reply was modified 9 years, 1 month ago by neilgunton.