NBNTelevision

I know this is a kinda weird analogy but, if you had a look at the Bing launch yesterday, the way they used AI to do a live precis of the requested information in an interactive way, but then moved to a conversational chat to help a user discover more information at their own pace in their own language context was pretty good. The use of the collected data and how to measure if the user wanted to initiate contact from the collect data would be tricky I would imagine though. If you could set up input fields to collect as much as you needed for your CRM/SHEET then could nominate the final form field as the trigger to call the chatbot that might work? Would be great it the bot could use the name field as a reference in the chats though, that would be a great user / personal experience

• This reply was modified 3 years, 1 month ago by NBNTelevision.

This is exactly the implementation I’m looking for as well. It would be fantastic if the outputs could be integrated with a CRM or Google Sheets to facilitate lead management. The current form implementation is impressive, as it enables customizing prompts based on the inputted information. However, having the ability to engage in a free-form conversation with a trained model after the initial information is collected would take it to the next level. Essentially, I envision it functioning as a virtual assistant: “Hi there! May I have your name and contact information? Great, Now….What seems to be the issue? Let’s chat about it!”