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  • Thread Starter natali88digi

    (@natali88digi)

    Thanks,

    After clicking on export, this action goes into ‘Pending’ status and remains there for a long time. After manually clicking ‘Run’, sometimes the email is sent and sometimes it’s not.

    Thread Starter natali88digi

    (@natali88digi)

    Hi Support Team,

    I’m experiencing an issue with coupon imports and email notifications on our site (https://d-steimatzky.co.il).
    The import process for coupons is not functioning correctly — emails are not being sent at all, even though WooCommerce shows the order status as “Complete.”

    There are no error messages in error_log or WP Mail Logging, and no failed actions in Action Scheduler.
    I have attached the full System Report below for your reference.

    Could you please help us identify the cause of the issue and suggest a solution?

    Thank you in advance for your assistance!



    ` WordPress Environment</p> <p>WordPress address (URL): https://d-steimatzky.co.il<br>Site address (URL): https://d-steimatzky.co.il<br>WC Version: 9.7.1<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ✔ 3.9.0<br>Log Directory Writable: ✔<br>WP Version: ❌ 6.7.2 – There is a newer version of WordPress available (6.8)<br>WP Multisite: –<br>WP Memory Limit: 2 GB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: he_IL<br>External object cache: – Server Environment</p> <p>Server Info: Apache/2.4.54 (Debian)<br>PHP Version: 8.1.16<br>PHP Post Max Size: 512 MB<br>PHP Time Limit: 300<br>PHP Max Input Vars: 5000<br>cURL Version: 7.74.0<br>OpenSSL/1.1.1n</p> <p>SUHOSIN Installed: –<br>MySQL Version: 8.0.21<br>Max Upload Size: 512 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database</p> <p>WC Database Version: 9.7.1<br>WC Database Prefix: wp_<br>Total Database Size: 12552.34MB<br>Database Data Size: 8744.72MB<br>Database Index Size: 3807.62MB<br>wp_woocommerce_sessions: Data: 12.02MB + Index: 1.02MB + Engine InnoDB<br>wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_order_items: Data: 80.63MB + Index: 51.61MB + Engine InnoDB<br>wp_woocommerce_order_itemmeta: Data: 1825.00MB + Index: 492.95MB + Engine InnoDB<br>wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_methods: Data: 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uPress – 1.4.1<br>Hello Dolly: by Matt Mullenweg – 1.7.2<br>Points and Rewards for WooCommerce: by WP Swings – 2.6.3<br>Points and Rewards For WooCommerce Pro: by WP Swings – 1.2.9<br>WooCommerce ZENDESK Support Integration: by WooCommerce – 1.1<br>WooPayments: by WooCommerce – 9.1.0 (update to version 9.2.1 is available)<br>WP Activity Log: by Melapress – 5.3.3<br>WP Activity Log for WooCommerce: by Melapress – 1.5.2<br>WP Activity Log for Yoast SEO: by WP White Security – 1.3.1 Dropin Plugins ()</p> <p>advanced-cache.php: advanced-cache.php Must Use Plugins (1)</p> <p>sentry-performance.php: by – Settings</p> <p>Legacy API Enabled: –<br>Force SSL: –<br>Currency: ILS (₪)<br>Currency Position: left_space<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br>wgm_gift_card (wgm_gift_card)<br>woosb (woosb)</p> <p>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)</p> <p>Connected to WooCommerce.com: ✔<br>Enforce Approved Product Download Directories: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – Logging</p> <p>Enabled: ✔<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 30 KB WC Pages</p> <p>Shop base: #6 – /shop/<br>Cart: ❌ Page not set<br>Checkout: #8 – /checkout/ – Contains the woocommerce_checkout shortcode<br>My account: #9 – /my-account/ – Contains the [woocommerce_my_account] shortcode<br>Terms and conditions: ❌ Page not set Theme</p> <p>Name: GetBooks<br>Version: 1.7.20<br>Author URL: http://digiproduct.co.il<br>Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>Theme type: Classic theme<br>WooCommerce Support: ✔ Templates</p> <p>Overrides: getbooks/woocommerce/archive-product.php version 3.4.0 is out of date. The core version is 8.6.0<br>getbooks/woocommerce/cart/cart.php<br>getbooks/woocommerce/checkout/form-checkout.php version 3.5.0 is out of date. The core version is 9.4.0<br>getbooks/woocommerce/checkout/payment.php<br>getbooks/woocommerce/checkout/review-order.php<br>getbooks/woocommerce/checkout/thankyou.php version 3.7.0 is out of date. The core version is 8.1.0<br>getbooks/woocommerce/content-product-cat.php<br>getbooks/woocommerce/content-product.php version 3.6.0 is out of date. The core version is 9.4.0<br>getbooks/woocommerce/content-single-product.php<br>getbooks/woocommerce/loop/loop-end.php<br>getbooks/woocommerce/loop/loop-start.php<br>getbooks/woocommerce/loop/orderby.php version 3.6.0 is out of date. The core version is 9.7.0<br>getbooks/woocommerce/loop/result-count.php version 3.7.0 is out of date. The core version is 9.4.0<br>getbooks/woocommerce/myaccount/dashboard.php<br>getbooks/woocommerce/myaccount/form-lost-password.php<br>getbooks/woocommerce/myaccount/form-reset-password.php<br>getbooks/woocommerce/myaccount/lost-password-confirmation.php<br>getbooks/woocommerce/myaccount/my-account.php<br>getbooks/woocommerce/myaccount/navigation.php version 2.6.0 is out of date. The core version is 9.3.0<br>getbooks/woocommerce/myaccount/orders.php<br>getbooks/woocommerce/myaccount/view-order.php<br>getbooks/woocommerce/single-product/add-to-cart/simple.php<br>getbooks/woocommerce/single-product/product-image.php version 3.5.1 is out of date. The core version is 9.7.0<br>getbooks/woocommerce/single-product/rating.php<br>getbooks/woocommerce/single-product/short-description.php<br>getbooks/woocommerce/single-product/title.php<br>getbooks/woocommerce/single-product-reviews.php version 4.3.0 is out of date. The core version is 9.7.0</p> <p>Outdated Templates: ❌</p> <pre class=”wp-block-code”><code> Learn how to update | Clear system status theme info cache</code></pre> <p>Admin</p> <p>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br>add-to-cart-with-options-stepper-layout</p> <p>Disabled Features: product-data-views<br>experimental-blocks<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br>blockified-add-to-cart</p> <p>Daily Cron: ✔ Next scheduled: 2025-04-28 14:40:05 +03:00<br>Options: ✔<br>Notes: 206<br>Onboarding: skipped Action Scheduler</p> <p>Complete: 81,731<br>Oldest: 2025-03-28 10:27:34 +0300<br>Newest: 2025-04-28 09:12:44 +0300</p> <p>Failed: 475<br>Oldest: 2023-04-19 21:30:22 +0300<br>Newest: 2025-04-27 23:07:03 +0300</p> <p>Pending: 382<br>Oldest: 2025-04-28 00:59:12 +0300<br>Newest: 2025-05-03 11:28:04 +0300 Smart Coupons related settings</p> <p>Number of coupons to show: 20<br>Number of characters in auto-generated coupon code: 7<br>Valid order status for auto-generating coupon: processing<br>completed</p> <p>Include tax in the amount of the generated gift card: no<br>Deduct credit/gift before doing tax calculations: no<br>Gift Card discount is inclusive of tax: no<br>Automatic deletion: no<br>Coupon emails: no<br>Printing coupons: yes<br>Sell gift cards at less price?: no<br>Use gift card applied in first subscription order for subsequent renewals until credit reaches zero: yes<br>Renewal orders should not generate coupons even when they include a product that issues coupons: no<br>Allow sending of coupons to others: yes<br>Allow schedule sending of coupons?: no<br>Combine emails: no<br>Auto generated coupon email: no<br>Combined auto generated coupons email: no<br>Acknowledgement email: no<br>Enable taxes: yes<br>Prices entered with tax: yes<br>Rounding: no<br>Display prices in the shop: incl<br>Display prices during cart and checkout: incl<br>Display tax totals: itemized<br>Enable the use of coupon codes: yes<br>Calculate coupon discounts sequentially: no<br>Account endpoints > Coupons: wc-smart-coupons Status report information</p> <p>Generated at: 2025-04-28 09:12:44 +03:00<br>`

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