Muhammad

Hi @borgstijn,

Thanks for confirming and sharing the link!

We’ve tested the page on desktop, and it loads instantly on our end as well. Since the issue only affects certain users, it could be related to their device, browser, or network—especially on mobile.

Actually, your page loading speed depends on many factors, including:

• The size of files embedded on the page (like images, videos, or Elementor widgets)
• Your server or hosting performance

Configuring caching can help improve performance to some extent, but it won’t resolve all speed issues.

That said, we generally recommend not caching protected pages, as doing so increases the risk of exposing private content to unauthorized users.

Could you please ask one of the affected users to try:

• Opening the page in incognito mode
• Using a different browser
• Switching between Wi-Fi and mobile data

Let us know what they find and we’ll continue to help!

Hi @borgstijn,

Thanks for using PPWP and sharing the details!

We understand how frustrating it is when protected pages load slowly for some users. Since you’re already using WP Rocket, we recommend double-checking that your protected pages are excluded from caching. PPWP needs to verify access dynamically, and full-page caching might interfere with that process.

Also, if the pages include heavy Elementor content (like sliders or large images), that can slow things down—especially on mobile devices. It might help to test the same page in an incognito window or different browser to rule out any browser-specific issues.

If possible, feel free to share a link to one of the affected pages (you can leave out the password), and we’ll take a closer look.

Hi @andywork01,

Thanks for your feedback. Please note that the issue has been fixed in version 1.9.9 for other users.

It’s possible that the problem you’re seeing is related to caching or a conflict with another plugin. Could you please try clearing your site and browser cache, and temporarily disabling any caching/optimization plugins to test?

If the issue persists, feel free to share a link to a sample protected page, and we’ll be happy to take a closer look.

Thanks again for your cooperation!

Hi @scratchy101,

It is a known issue and we’re actively working on a new plugin update to fully resolve the issue and will let you know as soon as it’s ready.

You can use this workaround temporarily as we suggested to other users above and it worked for them.

Add the following code snippet to your functions.php file or use the Code Snippets plugin: (After adding this code, please turn off “Unlock Protected Content without Page Refresh.” to check if it fix the issue)

function disable_ppw_md5_check( $check ) {
return false;
}
add_filter( 'ppw_check_md5_format', 'disable_ppw_md5_check' );

Let us know if it works.

Thank you for sharing the details with us via email.

We’ve received them and will review everything shortly. We’ll get back to you as soon as we have an update.