msndrstd

@fullysupportedphil Thanks so much for your help!

• This reply was modified 5 years, 6 months ago by msndrstd.

This site was built by someone else who apparently was a bit slow on the followup and not easily accessible after the build, so I was brought in to take over and I’ve honestly, never seen this issue before and tried to hunt it down for a while, before posting. It’s a head scratcher for sure.

The previous developer may have changed directories for the base installation, although I have no idea why. The site is setup with permissions for access to different parts of the site, so maybe that has something to do with the unusual structure?

I have access to a staging site that I can manipulate safely. If I delete woocommerce and re-install it, is there a possibility that it wouldre-install with the proper directory structure?

I will try debugging with the browser console. Thanks.

### WordPress Environment ###

WordPress address (URL): https://thewhydrategroup.com
Site address (URL): https://thewhydrategroup.com
WC Version: 4.6.1
REST API Version: ✔ 4.6.1
WC Blocks Version: ✔ 3.4.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.6.2
Log Directory Writable: ✔
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 128 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Flywheel/5.1.0
PHP Version: 7.2.34-2+ubuntu20.04.1+deb.sury.org+1
PHP Post Max Size: 300 MB
PHP Time Limit: 180
PHP Max Input Vars: 1000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 5.7.25-google
Max Upload Size: 300 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 4.6.1
WC Database Prefix: wp_fmg75mn9s9_
Total Database Size: 11.62MB
Database Data Size: 9.00MB
Database Index Size: 2.62MB
wp_fmg75mn9s9_woocommerce_sessions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wp_fmg75mn9s9_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fmg75mn9s9_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fmg75mn9s9_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_fmg75mn9s9_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fmg75mn9s9_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fmg75mn9s9_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_fmg75mn9s9_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fmg75mn9s9_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fmg75mn9s9_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fmg75mn9s9_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fmg75mn9s9_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fmg75mn9s9_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fmg75mn9s9_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fmg75mn9s9_actionscheduler_actions: Data: 0.23MB + Index: 0.16MB + Engine InnoDB
wp_fmg75mn9s9_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fmg75mn9s9_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fmg75mn9s9_actionscheduler_logs: Data: 0.14MB + Index: 0.13MB + Engine InnoDB
wp_fmg75mn9s9_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fmg75mn9s9_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_fmg75mn9s9_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fmg75mn9s9_options: Data: 3.17MB + Index: 0.11MB + Engine InnoDB
wp_fmg75mn9s9_postmeta: Data: 1.52MB + Index: 0.45MB + Engine InnoDB
wp_fmg75mn9s9_posts: Data: 2.20MB + Index: 0.13MB + Engine InnoDB
wp_fmg75mn9s9_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fmg75mn9s9_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fmg75mn9s9_rank_math_internal_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_fmg75mn9s9_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fmg75mn9s9_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fmg75mn9s9_rank_math_sc_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fmg75mn9s9_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fmg75mn9s9_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fmg75mn9s9_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fmg75mn9s9_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fmg75mn9s9_usermeta: Data: 0.30MB + Index: 0.27MB + Engine InnoDB
wp_fmg75mn9s9_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_fmg75mn9s9_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fmg75mn9s9_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fmg75mn9s9_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fmg75mn9s9_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fmg75mn9s9_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fmg75mn9s9_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fmg75mn9s9_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_fmg75mn9s9_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_fmg75mn9s9_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fmg75mn9s9_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_fmg75mn9s9_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_fmg75mn9s9_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fmg75mn9s9_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fmg75mn9s9_wpf_logging: Data: 0.14MB + Index: 0.02MB + Engine InnoDB
wp_fmg75mn9s9_wpgb_cards: Data: 0.28MB + Index: 0.03MB + Engine InnoDB
wp_fmg75mn9s9_wpgb_facets: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_fmg75mn9s9_wpgb_grids: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fmg75mn9s9_wpgb_index: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

### Post Type Counts ###

acf-field: 1
acf-field-group: 1
attachment: 184
custom_css: 1
customize_changeset: 3
docs: 1
et_body_layout: 7
et_footer_layout: 1
et_header_layout: 8
et_pb_layout: 10
et_template: 16
et_theme_builder: 1
nav_menu_item: 11
oembed_cache: 1
page: 20
policies_procedures: 2
post: 18
product: 105
product_variation: 47
revision: 231
shop_coupon: 2
shop_order: 9
wpblogmanager: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (1) ###

WooCommerce: by Automattic – 4.6.1

### Inactive Plugins (20) ###

Advanced Custom Fields: by Elliot Condon – 5.9.1
Antispam Bee: by pluginkollektiv – 2.9.2
Birds Custom Login: by Frédéric Serva – 1.0.8
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.4 – Installed version not tested with active version of WooCommerce 4.6.1
Content Visibility for Divi Builder: by AoD Technologies LLC – 3.15
Continue Shopping Anywhere for WooCommerce: by Ivan Chernyakov – 1.1.0 – Installed version not tested with active version of WooCommerce 4.6.1
Custom Post Type UI: by WebDevStudios – 1.8.1
Safe SVG: by Daryll Doyle – 1.9.9
Scheduled Post Trigger: by Jennifer Moss - Moss Web Works – 3.0
UberMenu 3 - The Ultimate WordPress Mega Menu: by Chris Mavricos
SevenSpark – 3.6.1

User Role Editor: by Vladimir Garagulya – 4.56.1
WooCommerce Admin: by WooCommerce – 1.6.2 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Min/Max Quantities: by WooCommerce – 2.4.20 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Stripe Gateway: by WooCommerce – 4.5.3 – Installed version not tested with active version of WooCommerce 4.6.1
WP Fusion: by Very Good Plugins – 3.35.5 – Installed version not tested with active version of WooCommerce 4.6.1
WP Fusion - Ecommerce Addon: by Very Good Plugins – 1.13.6
WP Fusion - Logins Addon: by Very Good Plugins – 1.0.1
WP Fusion - Webhooks Addon: by Very Good Plugins – 1.3.1
WP Grid Builder: by Loïc Blascos – 1.1.9
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 3.2.6

### Dropin Plugins (1) ###

db-error.php: db-error.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: #343 - /shop/
Cart: #344 - /dashboard/cart/
Checkout: #345 - /dashboard/checkout/
My account: #346 - /dashboard/my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Twenty Twenty
Version: 1.5
Author URL: https://wordpress.org/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 506
Oldest: 2020-09-22 13:04:15 -0400
Newest: 2020-10-23 12:29:44 -0400

Pending: 2
Oldest: 2020-10-23 12:31:34 -0400
Newest: 2020-10-23 13:29:43 -0400

Failed: 2
Oldest: 2020-05-10 19:33:54 -0400
Newest: 2020-05-10 19:40:10 -0400

• This reply was modified 5 years, 6 months ago by msndrstd.