MrJMassey

Here’s what Intercom just told me:

Ah, I see what the problem is here.

So to start using Acquire you’ve just removed the user data from the settings in your wordpress plugin?

Unfortunately we don’t maintain the wordpress plugin, so we haven’t been able to update it for the Acquire launch.

I would recommend resetting your WP plugin to how you had it before, setting it to not track your homepage and then just embedding the intercomSettings javascript directly onto your homepage directly:

“I deleted the script he gave me for obvious reasons. If you need it to help resolve this please let me know.”

There doesn’t seem to be a built in way to track both signed in users & acquire users via the WP plugin.

Sorry about that.

Thanks,
Austin

PS: It should be noted that I did nothing to the settings of the plugin because I don’t possess the technical skill to do so.

Excellent. And for some reason, the Intercom app has stopped updating the Last Seen variable. I asked Intercom and they weren’t sure, so now I’m asking here.

J.

I’m not familiar with JavaScript. However, I’m really good with copy and paste.

From looking at what you’ve typed, the only thing I would need to replace are the ‘your-event-name-here’ words correct?

And secondly, where might I actually paste this?

J.