mphaynes

Hi Alice.

On the advice of another plugin vendor, he suggested that I completely uninstall Depicter and reinstall a fresh copy. Once I did this and then cleared all website and server caches, the 10 sites no longer crashed upon load.

I have no idea what may have caused something within the Depicter files or database entries to have been corrupted on my server. My only guess is that something got misaligned during a security “cleanse” of the websites the previous day. Salt keys were regenerated and stalled cron jobs were purged.

But all is good now! The Depicter animations survived the uninstall and reinstall. I’m glad that I am able to keep Depicter on my client websites!!

Thanks for your prompt attention.

I see that this has now been fixed! Thanks.