Plugin Contributor
Nick C
(@modernnerd)
Thanks, Pairfum. I have not been able to reproduce this with Altitude Pro yet.
Please could you confirm that your WooCommerce ‘shop page’ is set at WooCommerce → Settings → Products → Display?
If I leave that setting blank I get the blank page behaviour you describe.
If the shop page is already set and this is occurring with an unmodified copy of Altitude Pro and no other plugins active, you are welcome to email nick.cernis [at] copyblogger.com with your PHP error logs and staging site info.
If your theme is modified and this does not occur when Genesis or another Genesis child theme is active on your staging site, I recommend sharing your PHP logs with a developer for help pinpointing the issue with your custom theme.
Plugin Contributor
Nick C
(@modernnerd)
Sorry to hear about the fatal error, @akione!
Disabling mobile theme plugins such as WPtouch (or disabling the Mobile Theme in the Jetpack plugin) will prevent this error.
Your theme is already responsive, so you will not lose functionality by disabling these plugins.
Plugin Contributor
Nick C
(@modernnerd)
Do you have breadcrumbs enabled on Single Posts and Archives in Genesis → Theme Settings?
Those are the only settings I had to change to get breadcrumbs to appear on product and product archive pages with Genesis Connect and Breadcrumb NavXT active (I tested the Genesis Sample theme).
If that does not work for you, it may relate to a customisation to your theme’s product templates. To confirm this, you could try:
1. Switching to another Genesis theme. If the breadcrumbs then appear on product pages and archives, the issue is theme-specific and not settings-specific.
2. Switching back to your custom theme and trying to identify the code that’s removing the breadcrumbs. (You could temporarily remove code from functions.php, or try renaming the single-product.php and archive-product.php templates in your theme’s woocommerce folder if they exist to _single-product.php and _archive-product.php).
Plugin Contributor
Nick C
(@modernnerd)
Thank you for the kind words and for reporting this, @pairfum.
So far I have not been able to reproduce this issue. I tried:
1. Changing the product settings as you describe:
2. Adding a product to the cart from the archive page:
Can you explain what you mean by, “it breaks our entire site”?
If you see a white screen, could you share any fatal errors in your PHP error log, please?
Do you also see this with other Genesis themes active?
I’d be happy to investigate further if you can share more.
Plugin Contributor
Nick C
(@modernnerd)
Thanks for the report, @eco569!
The issue has been logged here to be solved in a future update, although I don’t have a timeline for this yet.
In the meantime, just in case you’re seeing PHP notices on your live production site, it would be worth asking your host to disable logging to screen. These messages should only be visible in file logs or in debug mode.
I just wanted to thank you for your comments and kind words here, @bamajr.
Although I don’t have a timeline from the developers for future updates just yet, this forum is monitored for issues, the plugin is tested and working with the latest WordPress, and you’re very welcome to continue making use of it.
Thank you again for your feedback.
Plugin Contributor
Nick C
(@modernnerd)
Thank you for reporting this, @forkmedia! The issue is present in WooCommerce 3.0 too. I filed a bug report here:
https://github.com/copyblogger/genesis-connect-woocommerce/issues/5
I have suggested a fix in that ticket if you wanted to edit the plugin file on your site manually ahead of the next update.
Plugin Contributor
Nick C
(@modernnerd)
Have you tried this?
add_action( 'woocommerce_archive_description', 'genesis_do_taxonomy_title_description' );
Or this, is you’d like it immediately below the title:
add_action( 'woocommerce_archive_description', 'genesis_do_taxonomy_title_description', 9 );
Plugin Contributor
Nick C
(@modernnerd)
This can be due to:
– Page caching (try resaving widget settings and clearing any caching plugins).
– A Simple Social Icons widget in the inactive widget area (try removing it), or more than one widget on the page with different size settings.
– A style from your theme or a plugin that’s overriding the widget’s size settings. (Your browser’s developer tools will show which CSS is determining the icon size.)
@osalcedo Feel free to share a link to a page where this is visible in a new topic, and detail your current widget font size settings. I’m happy to take a closer look.
@savvychase In case you still need help with this, you appear to have some custom CSS that’s setting the icons to a fixed size:
.footer-widgets-3 .simple-social-icons ul li a {
background: transparent !important;
font-size: 18px;
}
If you can find and remove that code from the WordPress admin area, it should allow you to control the icon size with the widget settings.
Plugin Support
Nick C
(@modernnerd)
Thanks for checking in, @jeffersonpowers!
Despite the label on the plugin page, the plugin is tested and working with the latest version of WordPress, the plugin hasn’t been replaced, and the forum here is monitored for issue reports.
Although I don’t have a future update schedule from the developers I can share, please feel free to continue using the plugin with your Genesis themes, and you’re welcome to report any issues you encounter as a new topic here.
Plugin Contributor
Nick C
(@modernnerd)
You’re welcome!
Your site looks great so far. Good luck with the rest of your launch!
Plugin Contributor
Nick C
(@modernnerd)
Is your WordPress Address and Site Address set to http://www.jonlove.uk in Settings → General?
Setting them both to http://jonlove.uk instead may fix this if so.
(Your browser’s trying to load the icons from http://www.jonlove.uk/wp-content/plugins/simple-social-icons/symbol-defs.svg, but the site is served from jonlove.uk (no www), which is why you’re seeing the blocked message; web browsers treat them as different domains and will only load SVGs from the same domain.)
You could try filtering get_permalink() in your theme’s functions.php:
// Retain query string for share buttons on posts and pages
add_filter( 'post_link', 'custom_retain_query_string' );
add_filter( 'page_link', 'custom_retain_query_string' );
function custom_retain_query_string( $permalink ) {
$current_url = home_url( add_query_arg( null, null ) );
$current_url_parts = explode( '?', $current_url );
if ( strtolower( $current_url_parts[0] ) === strtolower( $permalink ) ) {
return $current_url;
}
return $permalink;
}
That will include the query string in the current URL if you’re viewing the post itself when you click the share buttons.
Note that this could affect the share counts, though. Some social networks such as Google Plus see the URL with the query string as a different URL to the plain one, so by doing this you’re likely to reduce overall share counts.
Plugin Contributor
Nick C
(@modernnerd)
Thanks for letting us know, Bruce! Glad you were able to track down the cause.
Plugin Contributor
Nick C
(@modernnerd)
Thanks for the report, @brucerawles. So far I have not been able to reproduce the issue where page content disappears with WooCommerce 3.0.6 and Genesis Connect 0.9.9 active. Some things you can try:
– Check that the default WooCommerce pages have been created (at WooCommerce → System Status → Tools → Install WooCommerce pages) and that the Checkout pages are set at WooCommerce → Settings → Checkout → Checkout pages.
– Try disabling other plugins temporarily in case of a conflict.
– Try removing the theme modifications you mention you made in case that helps to pinpoint the cause.
If you’re able to track down the cause and believe it’s still related to Genesis Connect 0.9.9 and WooCommerce 3.0.6, please feel free to follow up here.
—
@abfchgirlx The plugin has been tested with WooCommerce 3, and aside from a deprecation warning (which is safe to ignore for now) there are no known issues relating to Woo 3.
If you find anything new, though, please feel free to post a new topic here or open an issue in GitHub.
