Regarding your questions: 1. In code snippet I only use “add to cart button” code
// Add “Add to Cart” buttons in Divi shop pages add_action( ‘woocommerce_after_shop_loop_item’, ‘woocommerce_template_loop_add_to_cart’, 20 );
My website is built using the Divi theme. Some pages—primarily category pages—have been customized using the Divi Theme Builder. However, the checkout page was the default WooCommerce checkout. (I did recently add a yellow notification box on the checkout page to alert customers, after noticing a potential issue.)
Please let me know if you need any additional details or clarification to help identify the issue.
I am still investigating the problem and currently do not have enough data to determine whether the payment method is the cause or if another variable is responsible. However, I have noticed that the issue is reported by returning customers—unfortunately, I do not have data from new customers yet, as they might either abandon the purchase or not encounter the issue.
Fatal error logs → None found. The only logs available are “wpdesk-sender” and “wc_logger,” but I cannot open “wc_logger” as it displays the message: “1 expired log file removed.”
Please keep this topic open, as I will return with more details once I gather more data. I will also create a staging site with Cash on Delivery enabled.
One question: How should I securely share the login credentials for the staging site on this forum? Apologies if this is a basic question—I’m still learning. Thank you for your patience and guidance.
I am using Woocommerce Stripe Gateway. You can see the whole list of my plugins in the attachment below (please do not mind the missing plugin updates, they just showed up today).
PS> Also, an interesting thing is, that in my WooCommerce dashboard, I have this pop-up: “Action required: Security update for WooCommerce Stripe plugin. Your shop requires an important security update for the WooCommerce Stripe plugin. The fix for this vulnerability was released on July 31. Please update immediately” – See available updates.
But when I click on “See available updates” button, there are no plugins to update. (I am trying to update everything do it regularly.)
Do you think this might have anything to do with the issue, I described earlier? If so, is there any other way to update this?
