mkrapf
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce] Order number reused?Thanks for the extra info. Please let us know if duplicate order numbers become an issue again in the future. We’d be happy to help.
Forum: Plugins
In reply to: [WooCommerce] Order number reused?Thanks for the info on version numbers.
Caching could potentially be a culprit because it’s a way of storing/serving certain site info to speed up load times. Caching levels/settings occasionally produce unwanted effects.
Can you recreate the issue? If you place an order, is the order number again duplicated?
Can you ask the Events Calendar Pro team if they have been able to reproduce this issue?
So far this is the only current report of this type of issue so any additional info will help.
Thanks
Forum: Plugins
In reply to: [WooCommerce] Order number reused?Hi,
What version of WooCommerce are you using? Can you first confirm that you are using the most recent version of all plugins?
Have you seen more than one instance of this issue? I’ve searched far and wide for similar reports and am coming up short.
Are you using any kind of caching plugin to improve performance or might you host be doing so?
Forum: Reviews
In reply to: [WooCommerce] Terrible supportThanks for clarifying. Your scathing review doesn’t really convey the root of the issue which is a lost account.
I did a search of our system and couldn’t find anything for marketrends.net.
I’d be happy to continue the search using another email address or order number.
Forum: Reviews
In reply to: [WooCommerce] Terrible supportThat response would have gone to the email used in your initial comment. You can check the status of all support tickets if you login using the account used to make your WooThemes purchases.
To get WC working with your custom theme, duplicate your theme’s page.php, rename it woocommerce.php and inside look for the ‘loop’.
http://codex.wordpress.org/The_Loop
Replace the loop with:
<?php woocommerce_content(); ?>
That should resolve all sidebar issues, as they will work like your other theme pages.