Ioannis A.

Kalimera @anastas10s

Thank you for the reply. I have tried disconnecting the Jetpack connection but it is not possible, at least from my end. I get the following message:

Cannot disconnect Jetpack connection as there are other plugins using it: google-listings-and-ads, woocommerce
Please disconnect the connection using My Jetpack.

Google Listings & Ads is not currently connected – it is not operational on the site and the setup has not been completed, so I am unsure why it is displayed as an active connection. I am unsure what part of woocommerce is connected (something specific or in its entirety), and I am not sure how to check which other admin is connected, or force a disconnect (and if forcing disconnect would be wise, since woocommerce depends on this connection for something).

Jetpack (My Jetpack?) is not installed as a plugin on the website.

I look forward to your suggestions.

Hi @carolm29
Thank you for your reply. Here are the information you requested. I hope they can shed some light to the situation.

In Users, the status of my account displays “Administrator”

There are other users, a couple administrators, and a shop manager, as well as customers. I do not know if there are any specific plugins that affect user roles.

` WordPress Environment

WordPress address (URL): https://misprint.pl
Site address (URL): https://misprint.pl
WC Version: 8.3.1
REST API Version: ✔ 8.3.1
WC Blocks Version: ✔ 11.4.9
Action Scheduler Version: ✔ 3.6.4
Log Directory Writable: ✔
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ✔
WP Cron: ✔
Language: en_US
External object cache: – Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 80 MB
PHP Time Limit: 90
PHP Max Input Vars: 5000
cURL Version: 7.81.0
OpenSSL/3.0.2

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.6.16-MariaDB-0ubuntu0.22.04.1
Max Upload Size: 80 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔ Database

WC Database Version: 8.3.1
WC Database Prefix: wp_
Total Database Size: 90.69MB
Database Data Size: 77.57MB
Database Index Size: 13.12MB
wp_woocommerce_sessions: Data: 2.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.23MB + Index: 0.22MB + Engine InnoDB
wp_cky_banners: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_cky_cookies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_mailerlite_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_postmeta: Data: 22.52MB + Index: 3.03MB + Engine InnoDB
wp_posts: Data: 35.52MB + Index: 0.52MB + Engine InnoDB
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wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_trp_dictionary_en_us_pl_pl: Data: 1.52MB + Index: 1.83MB + Engine InnoDB
wp_trp_gettext_en_us: Data: 1.52MB + Index: 0.86MB + Engine InnoDB
wp_trp_gettext_original_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_trp_gettext_original_strings: Data: 1.52MB + Index: 0.48MB + Engine InnoDB
wp_trp_gettext_pl_pl: Data: 1.52MB + Index: 0.78MB + Engine InnoDB
wp_trp_original_meta: Data: 0.25MB + Index: 0.34MB + Engine InnoDB
wp_trp_original_strings: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
wp_usermeta: Data: 0.14MB + Index: 0.06MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_p24_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_p24_order_map: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_p24_subscription: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wapo_addons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wapo_blocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wapo_blocks_assoc: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yith_wccl_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 0.16MB + Index: 0.09MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.16MB + Index: 0.16MB + Engine InnoDB Post Type Counts

attachment: 518
custom_css: 2
custom-css-js: 1
e-landing-page: 1
elementor_library: 30
flex_post: 19
konte_size_guide: 1
language_switcher: 4
mc4wp-form: 1
nav_menu_item: 315
page: 95
polylang_mo: 2
portfolio: 12
post: 6
product: 87
product_variation: 55
revision: 1502
shop_coupon: 5
shop_order: 27
tm_global_cp: 3
wp_global_styles: 1
wpcf7_contact_form: 2 Security

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔ Active Plugins (36)

Classic Editor: by WordPress Contributors – 1.6.3
Contact Form 7: by Takayuki Miyoshi – 5.8.3
CookieYes | GDPR Cookie Consent: by CookieYes – 3.1.7
Duplicate Page: by mndpsingh287 – 4.5.3
Elementor Pro: by Elementor.com – 3.14.1
Elementor: by Elementor.com – 3.17.3
Envato Market: by Envato – 2.0.10
Facebook for WooCommerce: by Facebook – 3.1.10
Flexible Checkout Fields PRO: by WP Desk – 3.5.1
Flexible Checkout Fields: by WP Desk – 3.5.18
Furgonetka.pl: by Furgonetka.pl – 1.4.0
GA Google Analytics: by Jeff Starr – 20231101
Google Listings and Ads: by WooCommerce – 2.5.17
InPost PL: by iLabs.dev – 1.2.5
Kirki Customizer Framework: by Themeum – 5.0.0
Konte Addons: by UIX Themes – 2.2.1
Loco Translate: by Tim Whitlock – 2.6.6
Meta Box: by MetaBox.io – 5.9.0
MailerLite - Signup forms (official): by MailerLite – 1.6.13
Pinterest for WooCommerce: by WooCommerce – 1.3.23
WooCommerce Przelewy24 Payment Gateway: by Przelewy24 Sp. z o.o. – 1.0.15
Slider Revolution: by ThemePunch – 6.6.18
Sold Out Badge for WooCommerce: by Charlie Etienne – 4.4.0
Soo Wishlist: by UIX Themes – 1.2.7
TranslatePress - Multilingual: by Cozmoslabs
Razvan Mocanu
Madalin Ungureanu
Cristophor Hurduban – 2.6.7

WCBoost - Variation Swatches: by WCBoost – 1.0.14
WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.6.3
MailerLite - WooCommerce integration: by MailerLite – 2.1.6
WooCommerce PayPal Payments: by WooCommerce – 2.4.1 (update to version 2.5.4 is available)
WooCommerce TM Extra Product Options: by ThemeComplete – 6.1.2
WooCommerce: by Automattic – 8.3.1 (update to version 8.6.1 is available)
Yoast SEO: by Team Yoast – 21.6
WP Mail SMTP: by WP Mail SMTP – 3.10.0
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.9

Custom Product Tabs for WooCommerce: by Code Parrots – 1.8.5
YITH WooCommerce Product Add-ons & Extra Options: by YITH – 4.3.0 Inactive Plugins (5)

Duplicator: by Duplicator – 1.5.7.1
Maintenance: by WebFactory Ltd – 4.08
Polylang: by WP SYNTEX – 3.5.2
Soo Demo Importer: by UIX Themes – 1.3
WPBakery Page Builder: by Michael M - WPBakery.com – 7.2 Settings

API Enabled: –
Force SSL: –
Currency: PLN (zł)
Currency Position: right
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ✔
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: #84 - /shop-2/
Cart: #3393 - /cart-2/
Checkout: #3394 - /checkout-2/
My account: #3395 - /my-account-2/
Terms and conditions: #4577 - /terms-and-conditions/ Theme

Name: Konte Child Theme
Version: 1.0.0
Author URL: http://uix.store
Child Theme: ✔
Parent Theme Name: Konte
Parent Theme Version: 2.3.2
Parent Theme Author URL: https://uix.store
WooCommerce Support: ✔ Templates

Overrides: konte/woocommerce/archive-product.php
konte/woocommerce/cart/cart-totals.php
konte/woocommerce/cart/cart.php
konte/woocommerce/cart/mini-cart.php
konte/woocommerce/checkout/payment.php
konte/woocommerce/checkout/review-order.php
konte/woocommerce/content-widget-product.php
konte/woocommerce/content-widget-reviews.php
konte/woocommerce/global/form-login.php
konte/woocommerce/global/quantity-input.php
konte/woocommerce/myaccount/form-edit-account.php
konte/woocommerce/myaccount/form-login.php
konte/woocommerce/myaccount/my-address.php
konte/woocommerce/notices/error.php
konte/woocommerce/notices/notice.php
konte/woocommerce/notices/success.php
konte/woocommerce/product-searchform.php
konte/woocommerce/single-product/add-to-cart/external.php
konte/woocommerce/single-product/add-to-cart/grouped.php
konte/woocommerce/single-product/add-to-cart/simple.php
konte/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
konte/woocommerce/single-product/meta.php
konte/woocommerce/single-product/rating.php
konte/woocommerce/single-product-reviews.php WooCommerce PayPal Payments

Onboarded: ✔
Shop country code: PL
WooCommerce currency supported: ✔
Advanced Card Processing available in country: ✔
Pay Later messaging available in country: –
Webhook status: ✔
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-virtual-downloadable
product-external-affiliate
settings
async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2024-03-20 10:07:14 +00:00
Options: ✔
Notes: 152
Onboarding: skipped Action Scheduler

Complete: 1,089
Oldest: 2024-02-17 19:25:55 +0000
Newest: 2024-03-19 17:30:57 +0000

Failed: 4
Oldest: 2023-04-04 07:31:51 +0000
Newest: 2023-07-29 08:16:13 +0000

Pending: 7
Oldest: 2024-03-19 18:19:06 +0000
Newest: 2024-03-25 15:13:46 +0000 Status report information

Generated at: 2024-03-19 18:35:20 +01:00
`

From STATUS>LOGS: I found several logs (6) from Google Listings & Ads, dated at the times (I assume) that I tried setting up. They all look like that with exception of one (pasted after), but have different ID numbers, as well as different amounts of them.

2024-03-18T12:13:51+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3502). 2024-03-18T12:13:51+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3503). 2024-03-18T12:13:51+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3504). 2024-03-18T12:13:51+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3505). 2024-03-18T12:13:51+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3506). 2024-03-18T12:13:51+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3507). 2024-03-18T12:13:51+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3508). 2024-03-18T12:13:51+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3544). 2024-03-18T12:13:51+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3545). 2024-03-18T12:13:51+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3546). 2024-03-18T12:13:51+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3547). 2024-03-18T12:13:51+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3548). 2024-03-18T12:13:51+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3549). 2024-03-18T12:13:51+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3550). 2024-03-18T12:19:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3502). 2024-03-18T12:19:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3503). 2024-03-18T12:19:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3504). 2024-03-18T12:19:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3505). 2024-03-18T12:19:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3506). 2024-03-18T12:19:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3507). 2024-03-18T12:19:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3508). 2024-03-18T12:19:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3544). 2024-03-18T12:19:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3545). 2024-03-18T12:19:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3546). 2024-03-18T12:19:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3547). 2024-03-18T12:19:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3548). 2024-03-18T12:19:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3549). 2024-03-18T12:19:47+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductHelper::is_sync_ready Cannot sync an orphaned variation (ID: 3550).

The different one:

2024-02-23T04:25:24+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Coupon\CouponHelper::get_channel_visibility Channel visibility forced to “dont-sync-and-show” for visibility unknown (Post ID: 6053).