mint01
Forum Replies Created
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Hi @rajab,
Thank you for your support, and I apologize for the delayed response due to the weekend.
I have submitted a ticket through your support form as suggested, and I will continue the investigation there.
I appreciate your help.
Best regards,
MintHi @rajab,
Thank you for your reply.
Here are the details of my environment:
Desktop:
- OS: Windows
- Browser: Google Chrome
Mobile:
- iPhone (main device)
- Android (also tested)
The issues on mobile seem to occur mainly on iPhone.
On desktop (Windows + Chrome), the hero image does not move as expected when scrolling.Please let me know if you need any further details.
I would appreciate your continued support.
Best regards,
MintHi @rajab,
I hope you are doing well.
I just wanted to follow up regarding my previous message and the screencasts I shared.
Could you please let me know if there has been any progress or if you need any additional information from my side?
I would really appreciate your update when you have time.
Thank you in advance.
Best regards,
MintHi @Rajab,
Thank you for your response.
I have recorded screencasts showing the issues on my side.
Desktop issue:
https://drive.google.com/file/d/1TnCjwbv0m4_2p0yvxZaL-U9YTvTxrP--/view?usp=drive_link
Mobile issue:
https://drive.google.com/file/d/1k5NnZWSwa9n-SA1LWfPSNKauLOWIxSnK/view?usp=drive_link
On desktop:
When scrolling, only the header and bottom bar move, but the hero slider image does not move as expected.
On mobile:
When scrolling, the hero slider image becomes jumpy and slightly enlarges, and a white blank space appears below the image.
Both videos were recorded using the normal site view (not the customizer).
Could you please review these and advise?
I would appreciate your response as soon as possible.
Thank you for your help.
Best regards,
MintHi @rajab,
Thank you for your reply.
I have now disabled maintenance mode, so you should be able to access the site.
Could you please take a look at the issue with the hero slider on both mobile and desktop?
I would appreciate your response as soon as possible.
Thank you in advance.
Best regards,
Mint