millieax
Forum Replies Created
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Hi,
In order to further assist, may I ask you to please open a support request here
with the following details:* WordPress version.
* Cloudinary Plugin’s version.
* The theme that you use and its version.
* A full list of all other plugins that you have installed on your environment.
* Page builders that you actively use.
* A screenshot of your Media Library in list mode.
* A screenshot of yourSite Healthunder theToolsSection.
* Hosting providers & Plan (AWS, WP-Engine, etc..)
* Multisite environment (subdomain/subdirectory)
* Do you have access to the WP-CLI?Note that since version
2.7.0, you can use the new [system report](https://cloudinary.com/documentation/wordpress_integration#system_report) feature in order to generate all the information above except the screenshots. If you can also add some assets to your report as explained [here](https://support.cloudinary.com/hc/en-us/articles/360022260599-How-to-generate-a-system-report-on-the-WordPress-plugin-) that could be helpful as well. The system report is under theNeed Help?section in v3.Once provided, we will take a deeper look into it on our end, trying to reproduce the issue to better understand the root cause of it.
Looking forward to hearing from you.
Regards,
MillieHi Praveen,
Cloudinary supports having multiple users, each with their own credentials. If you could please contact us directly at support@cloudinary.com providing us with your Cloudinary account name, we can further look into your available options.
Thank you,
MillieHi Praveen,
To access CLoudinary’s Media Library via the WordPress plugin, each user has to log in from his browser for the first time for the connection to be stored. Other users will have to log in as well from their browsers to be able to access the Cloudinary interface from the the WordPress-admin area.
Once your WordPress images are synced and stored in Cloudinary, you can take advantage of Cloudinary’s transformation (such as setting Global Transformations), optimization, and responsive image features as well as fast CDN delivery – these all take affect by using Cloudinary’s URLs to deliver your media.I hope this helps.
Best regards,
MillieForum: Plugins
In reply to: [Cloudinary - Deliver Images and Videos at Scale] Why “insert” is not active?Hi, would it be possible to share with us a short video, showing the flow of how you try and insert a Cloudinary image and where exactly you get stuck without being able to proceed with the insertion?
Looking forward to your update.
Hi,
Thank you for reporting this issue.
In order to provide better feedback, may I please ask you to share your use case and in what scenario do you encounter this issue? Also, a screenshot of the error would be very helpful.
Looking forward to your response.
Thank you,
Millie