Mike
Forum Replies Created
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Hi @ablears,
We have already implemented a fix for this issue and it has been added to our development pipeline. The fix is currently undergoing testing and will be included in an upcoming plugin release.
At the moment, we are unable to provide a firm ETA for the release, as we want to ensure the fix is thoroughly tested before it is made publicly available.
In the meantime, as a workaround, you may install and activate the mPDF plugin on your staging environment and then switch the PDF library to mPDF from: Invoice/Packing > General Settings > General > PDF Library and check.
If this resolves the issue during your testing, you may consider deploying the same configuration to your production environment as part of your standard release process while we work on releasing the official fix.
Hi @nssdke,
Thanks for reaching out.
We were able to identify and resolve the issue. The fix will be included in an upcoming plugin release. As a workaround in the meantime, kindly install and activate the mPDF plugin and then switch the PDF library to mPDF from: Invoice/Packing > General Settings > General > PDF Library
After making this change, please test the PDF generation again. This should resolve the issue until the official plugin update is released.
Hi @joseph603i,
We’re glad we could help resolve the issue for you.If you’re enjoying the plugin and satisfied with our support, we’d truly appreciate it if you could take a moment to leave us a ⭐⭐⭐⭐⭐ review for the WebToffee WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels plugin. Your feedback helps us continue improving the plugin and supporting our users better.
You can leave a review here:
https://wordpress.org/support/plugin/print-invoices-packing-slip-labels-for-woocommerce/reviews/Wishing you a wonderful day ahead!
Hi @joseph603i,
After reviewing the error log, we see that the issue you are experiencing is due to the absence of the GD Library or Imagick. These libraries are essential for our plugin to generate documents properly.
Please install the GD Library and/or Imagick on your site and check.
Ref. articles:Hi @joseph603i,
Thanks for reaching out.
We were not able to replicate the issue in our testing environment. Could you please share the Fatal error log (WooCommerce > status > logs > fatal-error) to have a better understanding?Kindly make sure to mask any sensitive information before sharing the details. If you have any privacy concerns, you can share the requested information via this link.
Hi @frenchomatic,
Glad to know the filter resolved the issue for you.
We’ve noted your feedback and shared it internally with our development team as a compatibility improvement request. We will evaluate whether such technical/internal metadata keys (likewcuf_sold_as_individual_unique_key) can be automatically excluded from displaying in document types in future plugin updates to avoid the need for custom filtering.Hi @frenchomatic,
Thanks for reaching out.
You may use this code snippet to remove unnecessary product metadata from the product table of documents. Replace
Productmeta1andProductmeta2in the code snippet with the preferred product meta to be removed.If you wish to remove product variation, you may use this code snippet to hide the variation information from the document types. Kindly copy the code to your active theme’s functions.php or activate using a code snippet plugin.
Additional customization is only supported in the premium version of the plugin. As it’s not advisable to discuss the premium features in the forum, you may reach out to our support team through this link for more information and assistance with your query. Our team will be happy to help you and provide any assistance you may need.