medienhgcg

Hi @stephanieliy,
I tried all settings in the elementor plugin that are available to me, but without success. For futher help to find the suitable settings I contacted the support of elementor, describing the detected conflict between give and elementor. They gave me some troubleshooting hints and again the same steps: changing theme and deactivating all plugins… No success at all.

They “highly recommend that I report this issue to the support team of ‘give’ so they may further troubleshoot and provide a solution. If they need any technical details regarding Elementor, they are free to open an issue on our Github page where our developers will be happy to collaborate directly with them.”

Could you please relay this to the relevant department.

Do you have any other helping idea?

Hi @stephanieliy,

thanks for your answer. The system report says:

WordPress Environment

Home URL: https://handglockenchor-gotha.de
Site URL: https://handglockenchor-gotha.de
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔</img>
Language: de_DE
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: Handglockenchor Gotha (#9)
Page for Posts: Nicht festgelegt
Table Prefix Length: wp_
Table Prefix Length: 3
Table Prefix Status: Acceptable
Admin AJAX: Verfügbar
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval

Server Environment

Hosting Provider: DBH: rdbms.strato.de, SRV: handglockenchor-gotha.de
TLS Connection: Verbindung verwendet TLS 1.3
TLS Connection: Probably Okay
Server Info: Apache/2.4.54 (Unix)
PHP Version: 8.0.27
PHP Post Max Size: 128 MB
PHP Time Limit: 240
PHP Max Input Vars: 4000
PHP Max Upload Size: 128 MB
cURL Version: 7.86.0, OpenSSL/1.1.1q
SUHOSIN Installed: –
MySQL Version: 5.7.38
Default Timezone is UTC: ✔</img>
fsockopen/cURL: ✔</img>
SoapClient: ✔</img>
DOMDocument: ✔</img>
gzip: ✔</img>
GD Graphics Library: ✔</img>
Multibyte String: ✔</img>
Remote Post: ✔</img>
Remote Get: ✔</img>

GiveWP Configuration

GiveWP Version: 2.25.0
GiveWP Cache: Aktiviert
Database Updates: Alle Datenbank-Updates erfolgreich abgeschlossen.
Database Updates: All Database Migrations Completed.
Database Tables: ✔</img> wp_give_donors✔</img> wp_give_donormeta✔</img> wp_give_comments✔</img> wp_give_commentmeta✔</img> wp_give_sessions✔</img> wp_give_formmeta✔</img> wp_give_sequential_ordering✔</img> wp_give_donationmeta✔</img> wp_give_revenue✔</img> wp_give_migrations✔</img> wp_give_log
GiveWP Cache: Aktiviert
GiveWP Cache: ✔</img>Neue Spende✔</img>Spendenquittung✔</img>Donation Processing Receipt✔</img>Neue Offline-Spende✔</img>Anweisung für Überweisungen❌</img>Neue Benutzerregistrierung✔</img>Informationen zur Benutzerregistrierung✔</img>Donation Note✔</img>E-Mail-Zugang
Upgraded From: 2.24.2
Test Mode: Aktiviert
Currency Code: EUR
Currency Position: Vorher
Decimal Separator: ,
Thousands Separator: .
Success Page: https://handglockenchor-gotha.de/spende-erfolgreich/
Failure Page: https://handglockenchor-gotha.de/spende-gescheitert/
Donation History Page: https://handglockenchor-gotha.de/spendenverlauf/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: Testspende, Überweisung
Default Payment Gateway: Testspende
PayPal IPN Notifications: N/A
Donor Email Access: Aktiviert
Stripe Webhook Notifications: N/A

Active GiveWP Add-ons

Other Active Plugins

Compact Audio Player: von Tips and Tricks HQ – 1.9.8
Complianz | GDPR/CCPA Cookie Consent: von Really Simple Plugins – 6.4.1
Content Views: von Content Views – 2.5.0.1
Elementor: von Elementor.com – 3.11.2
Envato Elements: von Envato – 2.0.11
EventON Lite: von Ashan Jay – 2.0.1
Fancy Elementor Flipbox: von ThemePrix – 2.4.2
myStickymenu: von Premio – 2.6.2
Ocean Extra: von OceanWP – 2.1.4
Popup Maker: von Popup Maker – 1.18.0
Prime Slider: von BdThemes – 3.5.3
Real Media Library (Free): von devowl.io – 4.18.31
Smart Slider 3: von Nextend – 3.5.1.13
Table Of Contents Block: von WPDeveloper – 1.3.4
TablePress: von Tobias Bäthge – 2.0.4
Timeline and History Slider: von WP OnlineSupport, Essential Plugin – 2.0.6
UpdraftPlus - Backup/Restore: von UpdraftPlus.Com, DavidAnderson – 1.22.24
WP-Optimize - Clean, Compress, Cache: von David Anderson, Ruhani Rabin, Team Updraft – 3.2.12
WP Table Builder: von WP Table Builder – 1.4.8

Inactive Plugins

Theme

Name: OceanWP
Version: 3.4.2
Author URL: https://oceanwp.org/about-oceanwp/
Child Theme: Nein – If you're modifying GiveWP on a parent theme you didn't build personally, then we recommend using a child theme. See: How to Create a Child Theme

The donation form URL is: https://handglockenchor-gotha.de/donations/anschaffungspatenschaft-fis2/

These are my settings in this donation form regarding the goal:

As I understand, the donation form should be closed as soon as the goal is achieved and the message “Herzlichen Dank….” should appear if someone try to donate.

Because of the goal state of this donation form, I expected the situation I explained above, but I get this:

when I try to do a test-donation (open the donation form again). The text and images in this form belong to a last published post (in second place in the following image; URL: https://handglockenchor-gotha.de/34-benefizkonzert/):

I hope this helps or do you need more details?

I´m very glad about your support!