Does anyone else know a possible solution?
Have you asked the developers of the theme about this?
http://themeforest.net/item/smartstart-wp-responsive-html5-theme/2067920
They’d be the best ones to help as we don’t have access to commercial themes – http://codex.wordpress.org/Forum_Welcome#Commercial_Products
Like I said, they suggested using the [raw] [/raw] tags, which didn’t work. I haven’t received any further tips / fixes.