Forum Replies Created

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thanks for the report. That banner is a dismissible recommendation that’s been shown on the Orders screen for a few weeks, and it sits below the “Add order” button. On a clean store with 11.2.0 we can’t reproduce the button disappearing, and since it stays hidden after dismissing the banner, it’s likely something else on the site, like another plugin or custom admin CSS.

    Could you share a screenshot after the button disappears and your System Status Report (WooCommerce > Status > Get system report)?

    Thanks for sharing the details and your fix. This is a change in 11.2.0: checkout fields removed with a snippet are now sent as empty values when the order review updates, so the country ends up empty and the address check fails. The same cause showed up in another thread: https://wordpress.org/support/topic/shipping-method-disappears-in-classic-checkout-after-woocommerce-11-2-0/, and we’re looking into restoring the old behaviour. Hiding the fields with CSS and making them optional, as you did, is a good workaround until then.

    Thanks for following up and for the details, they helped us find the cause: in 11.2.0, checkout fields removed with a snippet are sent as empty values, which can clear the customer’s address and hide the shipping options. Hiding the fields with CSS, as you did, avoids it, and we’re planning to restore the old behaviour in an upcoming release.

    The 404s to undefinedwc/store/v1/cart are a separate, harmless issue (woocommerce/woocommerce#68484), fixed for 11.3.

    Michal Iwanow

    (@mcliwanow)

    Thanks for the report. We tested Nova Poshta 1.5.9 with WooCommerce 11.2.0 on a clean store (both “Place for fields” options, classic checkout) and the rate, the city and warehouse selects, and placing an order all work, so something else on your site is probably involved. A few things would help us find it:

    1. Could you update to 11.2.0 again, clear every cache (any minify/combine plugin, page cache, object cache, CDN) and check the checkout once more?
    2. If it still breaks, please share your System Status report (WooCommerce > Status > Get system report) or at least your full list of active plugins. Multilingual, currency switcher, checkout field editor, caching and optimization plugins are the most interesting ones here.
    3. Which “Place for fields” option is set in the Nova Poshta settings, and is “Hide shipping costs until an address is entered” (WooCommerce > Settings > Shipping > Shipping settings) turned on?
    4. On 11.2.0, open the browser dev tools (Network tab), change the city on the checkout page and look for the update_order_review request. What status code does it return, and what’s in the response? If it returns 403 with -1, that would point us in a specific direction.
    5. A short screen recording or screenshot of what “no longer displays correctly” looks like would help too: is the Nova Poshta rate missing, is it there without the city/warehouse selects, or do the selects reset? Any errors in the browser console are useful as well.

    Also worth knowing: Shipping Nova Poshta for WooCommerce was closed on WordPress.org in December 2025 and hasn’t been updated since, so it may not keep up with newer WooCommerce versions.

Viewing 4 replies - 1 through 4 (of 4 total)