Hey there!
Thanks for your patience here in our response. I am wondering if the location you are shipping to is a location that is not a nexus location? You only need to calculate tax when you are shipping to a state in which you have nexus so that is when we would calculate tax for your store.
If you reach out to us at support@taxjar.com and include the email address that you use for TaxJar, we can verify what the issue is and get back to you with a more specific answer!
Let us know if there’s anything else we can do for you!
