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Forum: Fixing WordPress
In reply to: Moving WP to a different folder on same webspacehelp !!!
it seems that the previous support message was not quite correct, but unfortunately in the meantime, i’ve attempted to follow the instructions at http://codex.wordpress.org/Moving_WordPress
(the site seems to be working okay in the new folder but now i can’t login to WP at the old address.)
anyway, i’m going to persist with uk2 in case i need duplicator again at a later date. i’ll let them know about extending the php time out, but meanwhile, here’s there latest response, which might mean something to you …
Thank you for your reply. I do apologize for the inconvenience and confusion on this matter. You can install any WordPress plugin that you wish. The only requirement is that it is up to date. If not, it may not work correctly.
It appears that the Duplicator plugin is using Zend Optimizer and an outdated version of IonCube. They seem to be using modules from PHP 5.2.x. It needs to be updated so it is compatible with PHP 5.3.x. Also, I would recommend you verify that your WordPress installation and all its plugins are up to date. Once that is done, you can try installing the Duplicator plugin again. If you still experience problems, we may be able to assist you further, however, in order to do that we will need you to provide us the login details to the admin area of you WordPress installation. This will allow us to re-create the error while monitoring our error logs to pin point the exact error.
Forum: Fixing WordPress
In reply to: Moving WP to a different folder on same webspacecould my problem be because both the old and new sites might now be associated with the same MySQL database and user ?
hello & thanks. i contacted my host, who said …
Thank you for your reply. Unfortunately we do not allow any installations of modules or plugins beyond what our administrators have already loaded into the server. I am sorry that you will not be able to use the duplicator module as a means to transfer your wordpress site. If all else fails, I suggest contacting a web developer to assist you with the move.
… so it looks like i’ll have to give up with duplicator and find anther way.
i’ve also tried starting over from the beginning and get a 500 error when creating the package … i now remember this happened the first time, but i ignored it because checking the zip file, it appeared to be complete. is this a separate issue to the install error or likely to be the same problem ? and also something i need my host to fix ?
the package error is :-
AJAX Response Duplicator.Pack.Create
duration: 90.334 secs
code: 500
status: Internal Server Error
response:
Internal Server ErrorThe server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [HIDDEN] and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
thanks. i’ve already combed through your faq’s & couldn’t see any possible fixes. i will try my host.
if it’s a permissions problem then i don’t understand what & how to change it.