markiljas

Samo da javim da sam uspio riješiti problem (u slučaju da netko bude u istoj situaciji) tako što sam obrnuo proces – da tek završetkom narudžbe šalje se naputak na DHL stranicu i Solo.

Moje jedino dodatno pitanje sa Solom je da iz nekog razloga ne detektira valutu u poreznu stopu točno, to me i prije mučilo, ali nekako bih htio to pokrpati da mogu imati automatsku fiskalizaciju. Gdje bi bilo dobro početi s troubleshootingom?

Hvala!

Aha, kužim, vidjet ću mogu li mi oni dati neki info kako to triggeraju ili bar kako zaustaviti automatsko dovršavanje narudžbe, jer koliko je god dobro rješenje za shipping, čudno je da oni tako “diktiraju” dovršetak narudžbe 😛

Hvala na brzom odgovoru (i updateu)!

Poprilično sam siguran, s obzirom da se to počelo događati kad sam počeo koristiti DHL Express Commerce Plugin (nedavno su uveli support za HR), tako da se to počelo događati sa starom verzijom plugina, pa sam sve račune ručno prepisivao neko vrijeme dok probam namjestiti da DHL ne dovršava narudžbu, ali za sada nema te opcije.

Nakon updatea vašeg plugina sam mislio da bi možda moglo proraditi, ali izgleda da neće. Primjenio sam zadnji update, pa ću vidjeti kod sljedeće narudžbe, javim rezultate.

Tenks!

Hello @mrclayton,

Thank you so much for looking into it and for finding what’s wrong, this is great news!

We didn’t have this error pop up again, so at least it’s not constant. Looking forward to the update.

Didn’t get any response on the private support ticket, but if you need me to test anything, just let me know. As far as I am concerned, I’m sure it will be fine 🙂

Kind regards

Hello @mrclayton,

Thank you for checking it out. Funny thing is, I did not have problems with GBP, only with USD. I did have several purchases over PayPal recently, and those worked great and luckily this error hasn’t reproduced.

I have three merchant accounts set up already, USD, GBP and EUR, and all three worked out fine so far. Maybe a while back this also happened, but I can’t really remember. What it seems to me is that sometimes the geolocation maybe gets mixed up and that’s what is causing the issue, but I’m just guessing here.

I can copy the current site and put it on staging if needed to check for current errors. Or if you have some other recommendation as to what I might do?

Thanks a bunch!

Hello,

Just wanted to update in case someone has the same issue:
Adding content_type: ‘product’ solved the missing product id warning, I added it just above content_id parameter, so hope that helps if someone gets stuck on that part as well 🙂

Still struggling with the currency and value being properly detected, but maybe that is due to VPN settings, so maybe that is why it misfires, I’ll track it over Facebook Ads Manager and see how it reports.

Thank you for all your help, your plugin is amazing!

Kind regards

Hello,

Awesome, nice find, thank you so much!

I’ve tried looking into Initiate Checkout trigger, but everything seems to be in order, so I don’t know why it is triggering… Maybe I am missing something, but with this setup, it shouldn’t unless a checkout button is detected.

As for the purchase tag, I’ve updated the ecomm_totalvalue, don’t know how the revenue ended up there anyway. I also went to update all the other tags (purchase, initiate checkout, product content view) with ‘{{DLV – ecomm_currencyCode}}’ (unless I shouldn’t?) and published, but I am met with the following warning afterwards. This is my Product Content View setup. Should I remove value and currency from the tags unless they are initiate checkout or purchase? The current setup should gather more precise data, but not sure why is it suddenly popping as a warning that ecomm_currencyCode does not exist.

Thanks!

Okay, I decided to test events and after stuff was not firing up I went to test the pixel on Chrome with the pixel helper extension. I deactivated all ad blockers and tried to access the site from EU (where I am from) as well as using VPN to try to access as if I am from USA, to test the automatic price switching.

In USA case, even though the price is shown in USD on the website, it is shown in EUR on pixel helper as can be seen on the screenshot.

But in both cases it shows the following problem – it fires up normally on the regular Page View and View Content, but if I click Add to Cart or Initiate Checkout, it just keeps spinning. In other words it doesn’t deliver it to Facebook.

I’ll try to revert everything and test again, but as far as I am aware, this didn’t happen before this change.