mara3

Hi @will48,

Thanks for using Feedzy and for reaching out to us!

It looks like the issue with the feed is due to invalid XML formatting. While the feed can open in a browser, the RSS parser used by WordPress (SimplePie) is much stricter and has detected invalid characters or an incomplete XML structure in the feed. You can see this result here https://simplepie.org/demo/?feed=https%3A%2F%2Fwww.cosmopolitan.com%2Fuk%2Frss%2Fall.xml

This is likely why the feed is being flagged as invalid during the import process. You can try contacting the owner to see if they can help.

Let me know if you need any further assistance!

Best regards,
Mara

Hi @todga,

Thank you for using Feedzy and for reaching out!

Let’s address your questions one by one:

1. The feed needs to be valid in order for the import to work. Could you please share the feed URL you’re using so we can check it? You can also validate the feed yourself using this tool: Feed Validator. If the feed isn’t valid, the import won’t work.
2. Feedzy automatically makes imported feeds searchable in WordPress as long as tthe imported Posts have the status Published.
3. WordPress automatically includes posts in the search results, so they should be searchable unless something is excluding them.

Let us know if you need further assistance!

Best regards,
Mara

Hi @sophiemerry,

Thank you for using PPOM and for reaching out to us!

To clarify, it sounds like you’re using the Select field for your product add-ons. If this is the case, could you make sure to configure the exclude/include options for tax in WooCommerce? You can access them by going into the Dashboard -> WooCommerce -> Settings -> Tax, and you will have to set the options according to your preferences: https://imgur.com/a/XYSa9gE.

In case you configured the option but the price in the checkout is still not displaying correctly for you, please share with us the configuration of the PPOM field and the tax options to better help you.

Best regards,

Mara

Hey @keviamarie1,

Thank you for using Neve and for reaching out to us!

It looks like the issue you’re experiencing is due to the “Hide this section on Mobile devices?” option. This setting can hide sections on certain devices based on your selection.

To fix this, please click on the section with the image and go to the Responsive tab in the right panel. Make sure that the option to hide the section on mobile devices is disabled if you want it to be visible on all mobile devices, like this https://imgur.com/a/oSqXa9z.

Best regards,

Mara

Hi @anzgar,

Thank you for reaching out!

Regarding your question about setting PPOM input variables from the backend: The PPOM plugin is primarily designed for frontend use, where customers input their custom options. Unfortunately, there’s no built-in option to set these variables directly from the backend. Modifying or pre-setting these variables would require custom work, which is outside the scope of the support we can provide.

As per our Support Policy, we don’t encourage modifications to the product code, as this could affect functionality and future updates.

If you need help with the standard features of PPOM, feel free to let us know, and we’d be happy to assist!

Best regards,

Mara

Hi @sarahsas,

Thank you for the additional details!

The child theme does not cause the issue since it’s replicable even if no child theme is set up, in those instances. We will update you when the development team decides what needs to be done next!

Best regards,

Mara

Hi @hi122,

Thank you for keeping us updated!

Can you please share the following so we can better troubleshoot your situation:

• Device Details: The exact model of your device and the browser you are using to view the website;
• Device Settings: Have you tried what Rodica mentioned about the Reduced Motion?
• Cache and Cookies: Have you cleared the browser cache and cookies on your end to ensure that cached files aren’t causing the issue?
• Errors: Look for browser console errors that might affect the animation on mobile devices.

Alternatively, you can check your website using a different browser or with an entirely different device.

Please let us know how it goes and share screenshots with any of your findings!

Best regards,

Mara