Forum Replies Created

Viewing 15 replies - 1 through 15 (of 31 total)
  • @khungate, I’m having similar issues on a client’s site, but realized after reading your notes above that it was likely due to user roles. Could you provide the snippet for the functions.php file, please? Thanks!

    Thread Starter Mandy Roberson

    (@mandy-roberson)

    @tilalahmad Thank you!

    Thread Starter Mandy Roberson

    (@mandy-roberson)

    @tilalahmad Thanks for the reply!

    The error is the same as the original one in this thread. When the plugin is newly activated, or when the export is run (even with a small number of posts), there is a 502 Bad Gateway server error.

    We’ve found that the plugin will work and complete the export process as long as a default theme like Twenty Twenty-Three is active and ALL other plugins are deactivated. We used the Health Check and Troubleshooting plugin to mass disable everything so the Aspose export would run and no design work or key settings would be lost.

    This particular site is using WordPress 6.2.2 and PHP 8.2. Thanks.

    Thread Starter Mandy Roberson

    (@mandy-roberson)

    @tilalahmad we are now receiving the same 502 error when running the plugin export, regardless of post count in the export. Please let us know if there’s an update for the plugin soon. Thanks.

    Thread Starter Mandy Roberson

    (@mandy-roberson)

    @tilalahmad Thank you for the update. The plugin still has a few hiccups, but it will activate and run now, in small numbers of posts. Thank you.

    Thread Starter Mandy Roberson

    (@mandy-roberson)

    @tilalahmad thank you! We look forward to your update.

    Thread Starter Mandy Roberson

    (@mandy-roberson)

    Hi there. Thanks for the reply. Yes, we have already double checked to be sure that everything is fully disabled. We will try to submit a ticket through WooCommerce support, but the information on the page directs us here for free Woo accounts. Thanks.

    Thread Starter Mandy Roberson

    (@mandy-roberson)

    When we switch the settings to Redirect only, this is the message we receive from Woo:

    “Your store is configured to serve digital products using “Redirect only” method. This method is deprecated, please switch to a different method instead.
    If you use a remote server for downloadable files (such as Google Drive, Dropbox, Amazon S3), you may optionally wish to “allow using redirects as a last resort”. Enabling that and/or selecting any of the other options will make this notice go away.”

    Yes, the download link works with this method, but the file’s URL is fully visible, so that’s not ideal.

    Also, per the linked post to fix “file not found errors”, this is not an apache server (Google Cloud) and there are no spaces in the file name or link.

    We have the same error on new or old products / new or old file links.

    Thoughts?

    Thread Starter Mandy Roberson

    (@mandy-roberson)

    Hi there. Thanks for the reply.

    Screenshot here: https://snipboard.io/u2ITJv.jpg

    Thread Starter Mandy Roberson

    (@mandy-roberson)

    There are no fatal errors in the logs related to this issue. Thanks for the help.

    Thread Starter Mandy Roberson

    (@mandy-roberson)

    
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    Oldest: 2022-04-26 05:04:39 -0400
    Newest: 2022-05-20 11:07:21 -0400
    
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    Generated at: 2022-05-20 11:08:25 -04:00
    

    We’re having the same issue on a client’s site, but the site is a few years old now and I can’t remember what we used this plugin for (template or design wise). Any suggestions on what to use in its place?

    Thread Starter Mandy Roberson

    (@mandy-roberson)

    Thanks for the help! Looks like most of our insights are there now.

    Thread Starter Mandy Roberson

    (@mandy-roberson)

    Thanks for the reply. The WP Courseware devs provided a beta version update and, combined with the JetPack update released today, the drip content / calendar option is back for the site. We’ll see if the fix holds. Thanks!

    P.S. We had already disabled all of JetPack’s features when troubleshooting. As long as JetPack was active and connected, the drip content calendar was disabled, regardless of the modules active or not.

    Thread Starter Mandy Roberson

    (@mandy-roberson)

    Hello again. After on response here, I once again contacted the WP Courseware developer. His response was:

    “I’ve noticed that Jetpack can sometimes break the other scripts from third-party plugins due to their aggressive form of optimization and minifying all JS scripts into one script. Could you disable all functionality related to modification and optimization and see if that works? You could also contact Jetpack support so they can recommend which settings may help to fix blocking date scripts.”

    At this time, we have all site optimization features disabled through JetPack, and the script needed to process the drip content dates is still being blocked or disrupted by JetPack. Please advise.

Viewing 15 replies - 1 through 15 (of 31 total)