macbeathdigitalsolutions
Forum Replies Created
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I made an error when I was going through the troubleshooting steps – it’s a custom theme issue
Is the issue with all the slides in your slideshow? Yes
Is the issue with all your slideshows? Yes
Does it help to use “No Conflict Mode”? No
Are you using a Legacy slideshow option? No
Does it help to disable optimization or security plugins? No
Is your WordPress site up-to-date? Yes
Does it help to use an earlier version of MetaSlider? No
Is your server up-to-date? Yes
Does it help to disable plugins or themes? Resolved only when Yoast SEO plugin is disabled
Are you running multiple copies of jQuery? No
Have you contacted us for help? This ticketI tested the update out with all 11 websites and it appears to be working as expected now. Thank you very much for looking into this issue!
Fantastic! Thank you for letting me know. I will keep New Relic deactivated until the new release is published.
The issue does not occur after I disable New Relic on my server.
All sites that I have hosted are through Cloudways, yes. I do work for another hosting company who have DigitalOcean servers managed with cPanel and they are not affected though.
I uploaded the site health to that form.
The memory leak error only happens when attempting to view the Google Site Kit dashboard. It does not happen anywhere else in the backend or the frontend.
I have not been able to find any PHP error around the same time of this issue. I will keep testing and looking.
I did exactly what you mention in your second reply and added the screenshots to a shared folder that I sent in the form. There was no XHR responses in dev tools. I also added a screen recording that I made yesterday of this issue to walk through the steps I was taking to replicate the error after login.
As you will see in the site health information, I increased the memory limit quite substantially to see if I could get it to work but nothing appears to solve the issue for me.
- This reply was modified 1 year, 3 months ago by macbeathdigitalsolutions.