lwhitemusic

Hi again, my hosting company managed to resolve this issue for me today and my shop is back online. Thank you for your consideration!

Hi there – I am also confused but appreciate your efforts to help. No, I am not trying to UPDATE the database as that doesn’t work. Neither am I able to reinstall woocommerce, because it won’t work – there are already “files” present. My hosting company told me I need a database UPGRADE and they also say that they are unable to do this themselves. It won’t let me upload my screenshots here but basically, when I try to “update woocommerce” or “run the database upgrade” nothing happens – the page just refreshes. And when I try to reinstall woocommerce, it says “installation failed – destination folder already exists”. So how can I manually upgrade my database, if at all? I have used this plugin successfully for 8 years and hope someone will help me so I can continue to operate my shop this way – please/thanks!