ejm

What’s the link of the page where you clicked the “Install [sitename] on your site”.

That is correct. I just tried reinstalling again to doublecheck. It goes to the following link:
https://[myshortname].disqus.com/admin/install/platforms/wordpress/

The message is the same: “An error occurred trying to configure your site. Make sure the Disqus plugin is installed and activated, and that your site is publicly accessible.”

The plugin is installed and activated; my site is publicly accessible; Disqus commenting system appears to be working on the site. However, in the wp-admin area for a post that has comments, it says “no comments yet”. Because automatic sync’ing has not been set up.

It’s a vicious circle.

Is it because I have not yet updated to the very latest version of WP? (I have not had time to do the backups necessary before updating. I was under the impression that this latest WP update was NOT a security update.)

I highly recommend following the Automatic Installation flow built into the plugin

This is exactly what I’m trying to do.

I have just deleted Disqus plugin, reinstalled/activated it, gone to the wordpress installation page on Disqus, pasted the sync token, clicked “install” and got the following message:

An error occurred trying to configure your site. Make sure the Disqus plugin is installed and activated, and that your site is publicly accessible.

This is very frustrating! (The only reason I am using Disqus instead of WP commenting system is because a while back, I suffered a brute force attack and my webhost told me I had to use a 3rd party commenting system.)

Once again, excuse me for appearing to reply to myself.

Okay. I’m happy to report that progress is being made and it appears I’m getting closer. Baby steps. Baby steps.

After logging into Disqus, I went to https://disqus.com/api/applications/ to see what my Site Shortname, API Secret Key, and API Public Key are. The API Access Token was a little trickier to find. It turned out to be on the link to https://disqus.com/api/applications/MYAPPLICATIONNUMBER/ at the top of the applications page (it starts with disqus_ and is followed by the number of the application).

I then went to “Reinstall” and finally managed to get a message that all went well. Then I went back to wp-admin section below “syncing” tab and clicked on “Enable AutoSyncing”.

But.Now, instead of “AutoSyncing: Needs Update”, I see

Auto syncing: Not Configured
Error enabling syncing: Verification request failed: 2018-05-30 7:17 pm

I do not know what I am doing wrong. As far as I can see, all the fields are filled in now under the configuration tab.

(Please note that the YouTube video does not show the same things that I see on my wp-admin page.)

I’d recommend checking out our installation video for a visual walkthrough of this: https://youtu.be/a4JBJXyuaFk?t=2m37s

this walkthrough does not show what I see. Instead of “Install” and “Automatic Installation”, I see “Reinstall”

So just now, I tried reinstalling again, trying not to be stymied by “Copy the Installation Token and paste it into the form below to complete the installation” (thinking WHAT installation token??) and simply leaving what was already in the field there, pressed “install [myshortname] on your site”, and got the following message at https://MYSHORTNAME.disqus.com/admin/install/platforms/wordpress/:

An error occurred trying to configure your site. Make sure the Disqus plugin is installed and activated, and that your site is publicly accessible.

The Plugin IS installed and activated and my site is publicly accessible.

The time I did this before was when I got the message that it was already installed.

To clarify further, while I had automatic sync’ing set up before, this sync’ing is no longer set up. This is what I see under “Sync” in the wp admin area for the Disqus plugin

Sync
[…]
You must have a Site Shortname, API Secret Key, and API Access Token configured to enable this feature.
Import
[…]
You must have an API Secret Key and API Access Token configured to enable this feature.

I have changed the status of this back to “unresolved”.

I already have Disqus installed and have been using it for some time now. The comments were automatically sync’ed until very recently. (I’m guessing the sync’ing stopped on 24 May when the new EU privacy law came into effect.)

My difficulty is in filling out the application for API https://disqus.com/api/applications/register/ – specifically, what to put for “My Application Name”, “Description”, and “Organization” (I understand what to put for “Website”, or at least I think I do; I’m assuming that that is my URL) I do not want to fill out the form incorrectly and be turned down. My blog is a small personal blog that runs zero ads and generates zero income.

To add to my frustration, when going to the Disqus help page https://help.disqus.com/api/how-to-create-an-api-application, I see the following rather unhelpful advice:

Unlimited API access is currently available as an add-on for users with a Pro level subscription

(I have asked how to fill in the application in the Disqus blog but cannot tell if my question there was approved.)

I do not see anywhere on the Disqus site a definition of “Limited API access”….

I probably should add that my theme is a child of twentytwelve….

(I was going to edit the above post, but cannot find the edit button. :-/)