Hi Femi,
Thank you for your response and investigation. What would be the most efficient and private way to share the log files with you?
The steps we follow to reproduce the issue are:
- As a customer, place the digital WooCommerce product in the shopping cart.
- Ignore the coupon code field in the shopping cart.
- Continue to the payment (Mollie) page.
- Cancel the payment (by exiting the Mollie payment page) – First WooCommerce Order is created.
- Back at the shopping cart (which still includes the products), apply the 100% discount coupon.
- Continue to ‘checkout’ page, where order is places (without Mollie, because the product price is €0). – Second WooCommerce Order is created.
- The customer receives an ‘order accepted’ e-mail and has access to the digital product.
- After (what we found was) 18 minutes, the first order is set to status ‘Canceled’ by WooCommerce or Mollie.
- This automatically removes the digital product from the user.
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This reply was modified 1 year, 10 months ago by lkrijnen.
