Forum Replies Created

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter lilydiamond

    (@lilydiamond)

    Hi @abwaita,

    Thanks for your help. I have found the plugin causing the issue and fixed it.

    Thanks again for your assistance.

    Have a nice day!
    Lily

    Thread Starter lilydiamond

    (@lilydiamond)

    Hi @rainfallnixfig,

    Thanks for your suggestions and sorry for the delayed response.

    I have tried to deactivate all the plugins and switched to the default theme, and it helped. But I didn’t get which plugins caused the error though, and using this theme is crucial.

    Could you please assist me further to solve the issue?

    Thank you,

    Lily

    Thread Starter lilydiamond

    (@lilydiamond)

    Hi @wpniall

    Thanks for your suggestions, but none of them worked for fixing the issue.

    Please see the status report below.

    Thank you,
    Lily

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://diamondbuzz.blog
    Site address (URL): https://diamondbuzz.blog
    WC Version: 5.6.0
    REST API Version: ✔ 5.6.0
    WC Blocks Version: ✔ 5.5.1
    Action Scheduler Version: ✔ 3.2.1
    WC Admin Version: ✔ 2.5.1
    Log Directory Writable: ✔
    WP Version: 5.8
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: ✔
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.22
    PHP Post Max Size: 256 MB
    PHP Time Limit: 0
    PHP Max Input Vars: 3000
    cURL Version: 7.66.0
    OpenSSL/1.1.1l-fips
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.32-35-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.6.0
    WC Database Prefix: 5ae_
    Total Database Size: 96.79MB
    Database Data Size: 60.02MB
    Database Index Size: 36.77MB
    5ae_woocommerce_sessions: Data: 2.02MB + Index: 0.05MB + Engine InnoDB
    5ae_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    5ae_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5ae_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    5ae_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5ae_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    5ae_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    5ae_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    5ae_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5ae_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    5ae_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5ae_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5ae_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    5ae_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5ae_actionscheduler_actions: Data: 0.13MB + Index: 0.13MB + Engine InnoDB
    5ae_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5ae_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5ae_actionscheduler_logs: Data: 0.09MB + Index: 0.13MB + Engine InnoDB
    5ae_blc_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5ae_blc_instances: Data: 0.30MB + Index: 0.14MB + Engine InnoDB
    5ae_blc_links: Data: 1.52MB + Index: 0.19MB + Engine InnoDB
    5ae_blc_synch: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5ae_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5ae_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5ae_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    5ae_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5ae_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5ae_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_comments: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    5ae_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
    5ae_gla_merchant_issues: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5ae_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    5ae_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5ae_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_mailpoet_custom_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_mailpoet_dynamic_segment_filters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_mailpoet_feature_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_mailpoet_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_mailpoet_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_mailpoet_mapping_to_external_entities: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_mailpoet_newsletters: Data: 0.31MB + Index: 0.00MB + Engine MyISAM
    5ae_mailpoet_newsletter_links: Data: 0.81MB + Index: 0.27MB + Engine MyISAM
    5ae_mailpoet_newsletter_option: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_mailpoet_newsletter_option_fields: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    5ae_mailpoet_newsletter_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_mailpoet_newsletter_segment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_mailpoet_newsletter_templates: Data: 7.78MB + Index: 0.00MB + Engine MyISAM
    5ae_mailpoet_scheduled_tasks: Data: 0.15MB + Index: 0.05MB + Engine MyISAM
    5ae_mailpoet_scheduled_task_subscribers: Data: 1.39MB + Index: 1.20MB + Engine MyISAM
    5ae_mailpoet_segments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    5ae_mailpoet_sending_queues: Data: 6.09MB + Index: 0.02MB + Engine MyISAM
    5ae_mailpoet_settings: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    5ae_mailpoet_statistics_clicks: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
    5ae_mailpoet_statistics_forms: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    5ae_mailpoet_statistics_newsletters: Data: 0.12MB + Index: 0.18MB + Engine MyISAM
    5ae_mailpoet_statistics_opens: Data: 0.05MB + Index: 0.18MB + Engine MyISAM
    5ae_mailpoet_statistics_unsubscribes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    5ae_mailpoet_statistics_woocommerce_purchases: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    5ae_mailpoet_stats_notifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_mailpoet_subscribers: Data: 0.07MB + Index: 0.12MB + Engine MyISAM
    5ae_mailpoet_subscriber_custom_field: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_mailpoet_subscriber_ips: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
    5ae_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5ae_mailpoet_user_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_mnet_ad_paragraph_mapping: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_mnet_ad_post_mapping: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_mnet_ad_slots: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_mnet_ad_tags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_mnet_blocked_urls: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_mnet_external_ad: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_mnet_log_retry: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_mnet_slot_blocked_urls: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_mo_campaign_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_mo_campaign_logmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_mo_conversions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_mo_email_campaignmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_mo_email_campaigns: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_mo_optin_campaignmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_mo_optin_campaigns: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5ae_newsletter: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    5ae_newsletter_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5ae_newsletter_sent: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    5ae_newsletter_stats: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    5ae_newsletter_user_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5ae_nextend2_image_storage: Data: 0.06MB + Index: 0.01MB + Engine MyISAM
    5ae_nextend2_section_storage: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    5ae_options: Data: 2.58MB + Index: 0.10MB + Engine MyISAM
    5ae_postmeta: Data: 5.22MB + Index: 0.87MB + Engine MyISAM
    5ae_posts: Data: 1.92MB + Index: 1.47MB + Engine MyISAM
    5ae_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5ae_rank_math_analytics_ga: Data: 1.52MB + Index: 1.48MB + Engine InnoDB
    5ae_rank_math_analytics_gsc: Data: 15.55MB + Index: 27.13MB + Engine InnoDB
    5ae_rank_math_analytics_keyword_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5ae_rank_math_analytics_objects: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
    5ae_rank_math_internal_links: Data: 0.25MB + Index: 0.08MB + Engine InnoDB
    5ae_rank_math_internal_meta: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    5ae_rank_math_redirections: Data: 0.23MB + Index: 0.05MB + Engine InnoDB
    5ae_rank_math_redirections_cache: Data: 0.11MB + Index: 0.05MB + Engine InnoDB
    5ae_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5ae_termmeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    5ae_terms: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
    5ae_term_relationships: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
    5ae_term_taxonomy: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
    5ae_usermeta: Data: 0.07MB + Index: 0.06MB + Engine MyISAM
    5ae_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    5ae_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    5ae_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5ae_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5ae_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    5ae_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    5ae_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    5ae_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    5ae_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    5ae_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    5ae_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    5ae_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5ae_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5ae_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5ae_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5ae_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5ae_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5ae_wfblockediplog: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    5ae_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_wfconfig: Data: 0.43MB + Index: 0.01MB + Engine MyISAM
    5ae_wfcrawlers: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    5ae_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_wffilemods: Data: 6.15MB + Index: 0.88MB + Engine MyISAM
    5ae_wfhits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_wfissues: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    5ae_wfknownfilelist: Data: 3.27MB + Index: 0.38MB + Engine MyISAM
    5ae_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_wflogins: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    5ae_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    5ae_wfnotifications: Data: 0.07MB + Index: 0.01MB + Engine MyISAM
    5ae_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    5ae_wfstatus: Data: 0.08MB + Index: 0.03MB + Engine MyISAM
    5ae_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    _pods_field: 1
    _pods_pod: 1
    achievement-type: 1
    advanced_ads: 3
    amp_validated_url: 3
    anariel: 1
    aoc_popup: 1
    attachment: 797
    badges: 2
    bwg_gallery: 1
    cf7_style: 3
    colorbox_panels: 1
    cookielawinfo: 9
    custom_css: 1
    elementor_library: 1
    elementor-hf: 1
    elementskit_template: 2
    envira: 1
    es_template: 2
    fmemailverification: 1
    form-maker: 1
    frm_form_actions: 3
    frm_styles: 1
    hollerbox: 1
    ig_campaign: 1
    ig_message: 4
    is_search_form: 1
    jetpack_migration: 2
    mailpoet_page: 1
    mc4wp-form: 1
    nav_menu_item: 21
    ninja-table: 1
    oembed_cache: 1
    page: 16
    pgeek_sas: 1
    popup: 1
    popup_theme: 5
    post: 145
    product: 75
    rainmaker_form: 1
    rank_math_schema: 1
    revision: 1
    rp4wp_link: 366
    sa_slider: 2
    service_showcase: 1
    shop_coupon: 2
    shop_order: 51
    sidebar: 1
    tablepress_table: 52
    tpwp_serviceboxs: 1
    watermark: 1
    wbcr-snippets: 5
    wdi_instagram: 1
    web-story: 1
    wpautoterms_page: 1
    wpcf7_contact_form: 2
    wpforms: 1
    wplp-news-widget: 1
    wpsm_servicebox_r: 1
    yuzo: 7
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (26) ###
    
    Broken Link Checker: by WPMU DEV – 1.11.15
    Classic Editor: by WordPress Contributors – 1.6.2
    Contact Form 7: by Takayuki Miyoshi – 5.4.2
    GDPR Cookie Consent: by WebToffee – 2.0.5
    Instant Indexing: by Rank Math – 1.0.0
    Kirki Customizer Framework: by David Vongries – 3.1.9
    MailPoet 3 Premium (New): by MailPoet – 3.68.0
    MailPoet 3 (New): by MailPoet – 3.68.0
    Payment gateway for Ameriabank: by HK Digital Agency LLC – 1.1.5
    Plugins Garbage Collector (Database Cleanup): by Vladimir Garagulya – 0.12
    Recent Posts Widget With Thumbnails: by Kybernetik Services – 7.1.1
    Rank Math SEO PRO: by Rank Math – 2.14.0
    Rank Math SEO: by Rank Math – 1.0.70
    SiteGround Optimizer: by SiteGround – 5.9.5
    Shortcode in Menus: by Gagan Deep Singh – 3.5.1
    SVG Support: by Benbodhi – 2.3.19
    TablePress Extension: Responsive Tables: by Tobias Bäthge – 1.8
    TablePress: by Tobias Bäthge – 1.14
    YellowPencil Pro: by WaspThemes – 7.5.2
    WP Content Copy Protection & No Right Click (premium): by wp-buy – 9.9
    Woo Custom and Sequential Order Number: by VJInfotech – 2.6.0
    Related Products for WooCommerce: by PeachPay – 3.3.6
    Woocommerce Side Cart Premium: by XootiX – 3.1
    WooCommerce: by Automattic – 5.6.0
    Wordfence Security: by Wordfence – 7.5.5
    WP Last Modified Info: by Sayan Datta – 1.7.7
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (1) ###
    
    object-cache.php: Memcached
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #46190 - /store/
    Basket: #46191 - /basket/
    Checkout: #46192 - /checkout/
    My account: #46193 - /my-account/
    Terms and conditions: #1620 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Cressida Pro
    Version: 1.3
    Author URL: https://www.lyrathemes.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ❌ Not declared
    
    ### Templates ###
    
    Overrides: cressida/woocommerce/emails/customer-new-account.php
    
    ### Action Scheduler ###
    
    Complete: 207
    Oldest: 2021-08-02 21:56:26 +0000
    Newest: 2021-09-01 12:25:31 +0000
    
    Pending: 2
    Oldest: 2021-09-01 23:08:52 +0000
    Newest: 2021-09-02 03:00:00 +0000
    
    ### Status report information ###
    
    Generated at: 2021-09-01 16:42:21 +04:00
    
    Thread Starter lilydiamond

    (@lilydiamond)

    My theme is Cressida Pro. As for the plugins, the one that is related to emails is the Mailpoet.

    Thread Starter lilydiamond

    (@lilydiamond)

    UPDATE: the plugin started working after I have duplicated my existing automated newsletters, activated them and deleted the old ones.

    I hope this can help others to resolve similar issues on their websites.

    Have a nice day!

    Thread Starter lilydiamond

    (@lilydiamond)

    I have double-checked all the settings, including the license. Everything seems fine. I have also discussed the issue with my server provider, and they have confirmed there is no issue on their side.

    Then I have switched to the MailPoet Sending Service, and unfortunately, it didn’t help.

    I have less than 1000 subscribers, so this is not the reason too. I am ready to switch to Premium, it’s not a problem, but this is not a good practice if accounts with less than 1000 subscribers are made to switch to Premium to send their newsletters.

    If honest, I already consider using another newsletter service.

    Please advise.

    Thread Starter lilydiamond

    (@lilydiamond)

    I have always been sending emails through my host, which is Siteground, and it worked properly.

    I have also rechecked the configurations, and the test message works fine.

    Please let me know if there is any other solution than choosing the MailPoet sending service as this method won’t work for me.

    Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)