leighjones123

Thanks algol.plus 🙂
The link worked perfectly. Sorry, I had looked through the support documentation for my premium licence, but couldn’t find it. Thanks for pointing me in the right direction.

Leigh

Two specific

Hi Ales,

Thanks for your reply! I don’t think I did, as I don’t normally use the Preview button… but maybe that was it.

I closed all tabs, cleared cache & restarted my mac… fingers crossed, doesn’t seem to have done it since yesterday. I’ll keep an eye on it though!

I’m sure it probably was user error – I just wondered if there were any logs. Not to worry… as it doesn’t seem to be happening now… I’ll just forget about it!

Many thanks again for your reply.

Leigh

Hi Ales,

Thank you! I’ll see if I can use WP Super Cache to cache all apart from the homepage, and test that.

Your help is much appreciated. You’ve got my email address if you want me to send you any videos of the issue, or anything further.

Great news re a solution too – fingers crossed!

Best,
Leigh

• This reply was modified 5 years, 11 months ago by leighjones123.

Hi Ales,

Thanks so much for your reply. I’ve just been having a bit of a play with it.

I can actually easily replicate the error myself now – just done some testing over the past few hours.

So I disabled WP Rocket for starters, and your right – it works totally fine without any caching plugins enabled.

Installed WP Super Cache, and still have the issue where when the countdown is zero it’s not flushing the cache. Additionally, when Super Cache is on – I don’t think it actually triggers the command to disable Coming Soon mode (can see it still on, on the top menu bar) and no email notifications are sent.

If I go into Super Cache and delete the cache manually – it then seems to process the command – because I get the email notification from the plugin to say the countdown timer has expired – and after a few refresh attempts it loads the main site. So say the countdown timer was due to expire at 20:00… nothing happens until I click ‘Delete Cache’ – say I pressed that at 20:05, I get an email notification to then say that the countdown has expired and it shows as ‘OFF’ in the menu bar. But… it doesn’t automatically move users to the main site. UNTIL, I press Delete Cache again. And then they move automatically.

Is this normal?

Also… strangely… when ‘Enabling’ the coming soon page from the actual CMP basic settings menu… this doesn’t seem work when WP Super Cache is on. It slides to Enabled and turns green (and the same thing happens in the top menu bar) but if I refresh, it’s back to red. And no email notifications are sent.
However… if I slide it on using the top menu bar – this works fine, immediately.

So in this case… I’ve got two options I guess..

1) At the time that I set the countdown to expire, manually go in and press Delete Cache twice in WP Super Cache

2) Don’t use any caching at all. I was recommended to use caching by my host, to reduce pressure on the server load – with me having so many users accessing and purchasing via WooCommerce at the same time.

Unless you can think of any other solutions?

Your help is much appreciated. I love this plugin, and have used it on a number of different sites. Never had any issues… and it’s not the plugins fault – it’s just the way my site is set-up.

Many thanks