Justin (a11n)

Hi @aj20152015,

If you’re using the latest version of WooCommerce (9.1.x), in WooCommerce > Settings > Shipping > Shipping Zones, you should be able to add both the free and flat rate shipping to your United States zone (indicating that free shipping is for orders of $1000+): https://d.pr/i/H3OsQH

Then in WooCommerce > Settings > Shipping > Local Pickup, you can “Enable Local Pickup” and add one or more Local Pickup locations: https://d.pr/i/Y8oxQj

All of those shipping options should then be visible using the standard block checkout: https://d.pr/i/MqiMP6

Hope that helps!

Hi @inventis, as mentioned in the documentation, this is a recent change:

The Chat Plugin was disabled by Meta on May 9, 2024. The related Facebook Messenger feature was removed from Facebook for WooCommerce in version 3.2.0 (May 2024).

OK, thanks again @brunopenner.

We will release a version with a fix later today (in a couple hours).

In the meantime, if you feel comfortable doing so, you should be able to resolve the error by commenting out line 44 in the file facebook-for-woocommerce/includes/Lifecycle.php:

//        '3.1.13',

This should make the upgrade process skip the 3.1.13 step, which isn’t necessary to upgrade to 3.2.0.

If you try that, please let me know how it goes!

Cheers,

Justin

Hi @sirrahikkala, just circling back to thank you for surfacing this issue. As mentioned in the associated GitHub issue, there was some newer content that just hadn’t been tagged correctly to appear in the Coupons knowledge base section. The issue has been resolved and any locally cached content should have expired by now, allowing the new content to be displayed. But please don’t hesitate to reply or create new topic if you continue to see old content!

Cheers!

Hello Rune,

Thanks for taking the time to reach out. Can you confirm you’re referring to WooCommerce 8.7? Does the attribution information appear correctly in the metabox on the Order Edit page, or is it missing there as well?

Do you have a cookie/GDPR consent manager installed on your sites? Are you using a custom theme/page builder? To continue troubleshooting, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

You can also confirm that order attribution is capturing source information correctly by checking the values in the sbjs_* cookies created by WooCommerce.

Cheers,
Justin

Hi @garvilo, sorry to hear that you’re unable to use the new Order Attribution feature. Let’s see if we can figure out the problem.

They would see notice of error in making an order when clicking the ‘Order’ button at checkout

Can you confirm that the order is correctly being stored, but the customer isn’t being redirected to the confirmation page? Can you clarify what error message is displayed?

It looks like you’re using Elementor and Checkout Field Editor, have you made many customizations to the checkout form?

Cheers

Hi @paccio94, thanks for reaching out. I understand you’re having trouble with the Order Attribution feature. I took a look at your page and this is what I noticed:

• The visit source is being captured correctly on arrival.
• When the customer goes to the checkout, the source information is added to the checkout form as additional fields. The additional fields on your checkout appear to be commented out in the HTML: https://d.pr/i/YhIfl7

If these fields are being displayed within HTML comments (as indicated by <!-- ), then the order attribution data cannot be inserted and stored when the order is processed.

Can you check your checkout page’s composition or any custom changes you made to your theme to see why this section of the checkout form is commented out / disabled?

Happy to continue troubleshooting if you need any more guidance!

Cheers

• This reply was modified 2 years, 3 months ago by Justin (a11n). Reason: Better wording

Hi @infobeckon,

We have found that one of the latest releases has introduced a bug in the disconnect procedure. The fixed plugin will be released today, but in the meantime, if you can’t wait, there are two things that you can do to perform disconnection:

1. Downgrade the plugin to version 2.6.30 which you can download from here:https://downloads.wordpress.org/plugin/facebook-for-woocommerce.2.6.30.zip
The connection and disconnection is not affected in this version.

2. If you have access to the WP CLI you can use the following command on your server to reset internal connection values. This should allow you to reconnect:

wp eval-file - <<STDIN
<?php
\$o = facebook_for_woocommerce()->get_connection_handler();
\$ro = new ReflectionObject( \$o );
\$rm = \$ro->getMethod( 'disconnect' );
\$rm->setAccessible( true );
\$rm->invoke( \$o );
STDIN

Let us know how that goes!