lauracct

Hi Andre,

Thanks for taking the time to respond and apologies for my late reply.

As to your question regarding salts, to the best of my knowledge (since I have just learnt about WP salts and needed to look them up), I don’t think that I did anything that would directly change them.

And for the webhook in question, I shall keep it as per your advice.

Thanks again! I really appreciate the follow up! 🙂

• This reply was modified 2 years, 7 months ago by lauracct.

Hi Ivan,

Thanks for responding. No, no, I am sorry for the trouble for it seems highly likely that these are the results of my tinkering with the cache plugin and the database. As I am very new WordPress, I might have corrupted the installation of your plugin in some ways.

I have logged the ticket as you’ve requested and tagged the subject as “Logging Ticket for “Checkout Form to use for Lead Capture”” with a screenshot of this page.

I am very grateful that you are willing to look into this, even though it might just turn out to be an isolated and likely user problem.

Thanks in advance!

Laura

Hi Andre,

Thanks so much for responding! That is interesting because I had problems with my webhook periodically last month until it was disabled. As advised by support on your official site, I generated a new API key and created a new webhook with endpoint URL pointing to domain.

As for the site health information, will these work? I have only removed the user data (see “user” in paths information). The file uploads is supposed to be enabled, but I am not sure why the data I copied ended with status “turned off”.

wp-core

version: 6.2.2
site_language: en_US
user_language: en_US
timezone: +08:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 1
blog_public: 1
default_comment_status: undefined
environment_type: production
user_count: 1
dotorg_communication: true

wp-paths-sizes

wordpress_path: /home/user/public_html
wordpress_size: 51.18 MB (53668908 bytes)
uploads_path: /home/user/public_html/wp-content/uploads
uploads_size: 28.76 MB (30153105 bytes)
themes_path: /home/user/public_html/wp-content/themes
themes_size: 4.06 MB (4255565 bytes)
plugins_path: /home/user/public_html/wp-content/plugins
plugins_size: 174.84 MB (183332893 bytes)
database_size: 7.98 MB (8368239 bytes)
total_size: 266.82 MB (279778710 bytes)

wp-dropins (1)

object-cache.php: true

wp-active-theme

name: Spectra One (spectra-one)
version: 1.0.2
author: Brainstorm Force
author_website: https://brainstormforce.com/
parent_theme: none
theme_features: block-template-parts, appearance-tools, custom-spacing, custom-line-height, post-thumbnails, responsive-embeds, editor-styles, html5, automatic-feed-links, block-templates, widgets-block-editor, wp-block-styles, editor-style, editor-color-palette
theme_path: /home/user/public_html/wp-content/themes/spectra-one
auto_update: Enabled

wp-themes-inactive (1)

Twenty Twenty-Three: version: 1.1, author: the WordPress team, Auto-updates enabled

wp-plugins-active (8)

Branda: version: 3.4.10, author: WPMU DEV, Auto-updates disabled
Defender: version: 3.12.0, author: WPMU DEV, Auto-updates enabled
Forminator: version: 1.24.6, author: WPMU DEV, Auto-updates enabled
LiteSpeed Cache: version: 5.5, author: LiteSpeed Technologies, Auto-updates enabled
SmartCrawl: version: 3.6.5, author: WPMU DEV, Auto-updates disabled
Spectra: version: 2.7.0, author: Brainstorm Force, Auto-updates enabled
SureCart: version: 2.2.1, author: SureCart, Auto-updates enabled
SureTriggers: version: 1.0.17, author: SureTriggers, Auto-updates enabled

wp-media

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 2048M
upload_max_filesize: 2048M
max_effective_size: 2 GB
max_file_uploads: 20
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.25

wp-server

server_architecture: Linux 3.10.0-962.3.2.lve1.5.44.el7.x86_64 x86_64
httpd_software: LiteSpeed
php_version: 8.2.7 64bit
php_sapi: litespeed
max_input_variables: 3000
time_limit: 300
memory_limit: 2048M
max_input_time: 300
upload_max_filesize: 2048M
php_post_max_size: 2048M
curl_version: 8.1.2 OpenSSL/1.1.1u
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true

wp-database

extension: mysqli
server_version: 5.7.42
client_version: mysqlnd 8.2.7
max_allowed_packet: 268435456
max_connections: 2000

wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/user/public_html/wp-content
WP_PLUGIN_DIR: /home/user/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 2048M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8mb4
DB_COLLATE: undefined

wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

I’m not sure if the following information will serve to confirm what the issue is – but after posting this thread here, I continued with testing and encountered the following issues:

• Order confirmation not showing up after checkout (test mode) – I’ve gone into the custom thank you page and replaced the block and it was visible again; order confirmation email and product access email were sent and when logged into customer dashboard, the order was recorded.
• Critical error message being displayed in the checkout form (test mode) briefly before redirecting to custom thank you page but order was properly logged under customer dashboard > order history, and order confirmation email and product access email were sent.
• Invalid JSON response when attempting to set password under customer dashboard > account details > update password.

Let me know if there is anything else that you would require and I’ll do my best to get the information across to you.

Thanks in advance!

Laura