Kubra
Forum Replies Created
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No problem! Mika provided a test DreamPress environment. I’ll test it when you guys are ready.
no worries and no rush. I don’t have a DreamPress environment to test at the moment.
Forum: Plugins
In reply to: [Awesome Support - WordPress HelpDesk & Support Plugin] Attaching large filesI do see this in the error log (changed my real domain name):
Premature end of script headers: index.php, referer: https://mytestdomain.net/submit-ticket/
Thank you for such a quick response!
I actually end up rolling back to shared hosting from DreamPress. I needed to use AS and I didn’t know when the fix would be available and I didn’t need the DreamPress right away. So I can’t really test it. However, I’d test it if I can get a test account with DreamPress. I’ll email Mika and see how it goes.Thank you so much!
Looking forward to seeing future enhancements with AS. I’ve tried a few other support plugins and this is by far the best one with the new addons you guys keep adding.Hi Awesome Support,
Is there a way to get around the compatibility issue with Varnish? I’d like to use AS with its extensions.
Thank you, Mika!
It’s on DreamPress. That’s how I realized and with the help of DreamHost support, that Awesome Support is preventing Varnish to cache the site.I actually don’t know. I’m pretty new to WP. I assumed it’s loading on the homepage because when I was testing the page speed via pingdom and it showed me a call to AS and its cache session for the homepage.
It should only run for logged in users only and on the ticket related pages. At the moment, it’s executing for every page and non-logged in users.
- This reply was modified 9 years, 4 months ago by Kubra.
I inactivated all plugins and activated one by one and it only failed when Awesome Support plugin was active. If I inactivate Awesome Support, Varnish starts caching. I can see it on the Varnish status test page. As soon as I enable Awesome Support plugin, Varnish Status page tells me it’s unable to cache. It doesn’t make sense why Awesome Support would affect it.