Clarifying question as I still work with my client on getting this resolved. The fix is in the Paypal account, correct? Not in the charitable settings in WordPress?
Ie. the login email is paypal@domain but their notifications from Paypal are being sent to office@domain but those need to be the same.
Thank you! will I be able to reprocess the donations once that is fixed, or is it going to have to be them reaching out to those donors and asking them to donate again?