khchick

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  • Forum: Plugins
    In reply to: [Mailchimp for WooCommerce] Error connecting store to Mailchimp
    Thread Starter khchick

    (@khchick)

    6 years, 2 months ago

    Hi @ryanhungate , I’ve reached out to the theme provider they have resolved the issue for the me by installing MC4WP: Mailchimp for WordPress plugin (which is required apparently, but not sure why there is already a “MailChimp” tab in the menu before, which I’ve been using).

    Anyway thanks for all the help! This ticket can be closed.

    Forum: Plugins
    In reply to: [Mailchimp for WooCommerce] Error connecting store to Mailchimp
    Thread Starter khchick

    (@khchick)

    6 years, 2 months ago

    Thanks @ryanhungate for following up. Unfortunately they said they can’t run CURL on shared hosting account, and advised me to upload a patch for the plugin. I guess that means I have to wait until it is updated?

    Can you let me know if there’s any other possibility given that the API call is recorded as successful in my MailChimp account? Could it not be connection issue?

    Thanks.

    Forum: Plugins
    In reply to: [Mailchimp for WooCommerce] Error connecting store to Mailchimp
    Thread Starter khchick

    (@khchick)

    6 years, 2 months ago

    Hi @ryanhungate
    Thanks for following up. I’m reaching out to my hosting service provider to test the CURL connection.

    Meanwhile I want to more info on the incident, but not sure how I can attach screen caps for these:
    1. It showed connected in WP
    2. But after the page is reloaded it showed error 1793, with a blank error message below
    3. In my Mailchimp account it also showed a successful API call

    Will keep you posted. Thanks!

    Forum: Plugins
    In reply to: [Mailchimp for WooCommerce] Error connecting store to Mailchimp
    Thread Starter khchick

    (@khchick)

    6 years, 2 months ago

    Hi @ryanhungate Thanks for your reply.

    I’m using shared hosting. Does that mean this problem will not be resolved in a short while at least before the next major update?

    Is there a workaround apart from switching to a dedicated server?

    Forum: Plugins
    In reply to: [Mailchimp for WooCommerce] Error connecting store to Mailchimp
    Thread Starter khchick

    (@khchick)

    6 years, 2 months ago

    Thanks for your response @khungate. Let me try to provide the required info for reference:

    What plugin version are you using?
    – 2.3.2

    What version of PHP are you using?
    – PHP 7.3 (ea-php73)

    Are there any log errors in the plugin’s logs tab for the most recent day (when it’s set to standard or debug)?
    – There isn’t a plugin log tab, how should I find the log?
      
    If you’re using the current version of the plugin, it utilizes a queue powered by Action Scheduler. It depends on WP_CRON to be activated with your hosting provider. Can you confirm it’s enabled?
    – Yes it is enabled

    If you’re using a host that makes use of CPU throttling, can you check to see if you’ve hit your limit after initiating the sync?
    – I’m not able to check yet, but it surely said connected, and asked me to wait while it’s loading the next step

    Do you have any caching plugins or services running?
    – No

    If you’ve uninstalled/reinstalled, can you verify that the store had first been removed from the Connected site’s area in Mailchimp before reinstalling?
    – Yes

    If you have a large number of plugins being used, you may need to bump up your memory limit on your server (1GB for example) to accommodate the initial sync.
    – It’s more than that currently

    Thanks again for your support.

Viewing 5 replies - 1 through 5 (of 5 total)