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Viewing 15 replies - 46 through 60 (of 73 total)
  • Thread Starter kfutter

    (@kfutter)

    Thanks for your replay and suggested solutions, @sukafia. The second option of hiding the task list worked for me, but I’m glad to hear you guys are working on a fix for the bug.

    Kev

    Thread Starter kfutter

    (@kfutter)

    Well, it seems I have this problem back again now! A setup widget that won’t go away, and no WC dashboard widget. This time, ‘pretending’ to complete the setup wizard made no difference, and I can’t get the WC widget back.

    Aargh!

    Kev

    Thread Starter kfutter

    (@kfutter)

    Two more plugin upgrades today, and both went off without a hitch, so that’s good news. I’ll feel even better if I can get upgrades to major plugins like Woocommerce or Jetpack to do the same, but so far it’s looking good.

    Kev

    Thread Starter kfutter

    (@kfutter)

    So, two more updates to run today, and they both completed without any issues. This could just be a coincidence, so I’d need to run a few more updates successfully to be certain that the issue has been resolved. So far, the only changes I made were to the memory limits.

    Kev

    Thread Starter kfutter

    (@kfutter)

    Thanks. I’ll check out those tips tomorrow, but I don’t want to make too many changes at once. Now that I’ve make a couple, I’d like to see what happens the next time I run an update.

    Kev

    Thread Starter kfutter

    (@kfutter)

    So, wp-config.php has no memory limit setting, so I added the following line:

    define('WP_MEMORY_LIMIT', '256M');

    I can’t edit php.ini directly, but cPanel does give me a user form where I can make the adjustment if necessary. I’m just not clear about where I need to do both, or whether the wp-config setting is sufficient.

    Kev

    Thread Starter kfutter

    (@kfutter)

    I doubt the memory limit is as high as 256M, but I can check wp-config.php at least. I don’t think I have access to php.ini on my hosting platform. It would also be something that shouldn’t have changed in anyway in the last month or so.

    Kev

    • This reply was modified 4 years, 11 months ago by kfutter.
    Thread Starter kfutter

    (@kfutter)

    I’ve just discovered that they should be 755, and upon checking, they are correct on my site. So I guess that’s one potential problem we can rule out now.

    Kev

    Thread Starter kfutter

    (@kfutter)

    I haven’t, but it’s probably a good suggestion to do so, even though nothing should have changed. I guess it would still qualify as a hosting issue, though! However, I would expect a 100% failure rate if it was a permissions issue, whereas it’s more like 70%. For the record, what should the permissions be? 644?

    Kev

    Thread Starter kfutter

    (@kfutter)

    @nifty123 – well, what do you know? It worked for me too! I couldn’t skip all the steps, and was forced to fill in a store address, despite being online-only. After fumbling my way through all the steps, and having to repeat a couple, I’ve finally got my familiar stats and reviews panels back on my Dashboard.

    Many thanks for the solution!

    Thread Starter kfutter

    (@kfutter)

    @glicit Pretty much exactly my problem. It’s probable that one of the recent updates to either WordPress or Woocommerce has broken something, so we’ll just have to hope they can fix it soon.

    Thread Starter kfutter

    (@kfutter)

    OK, here’s the requested system report. Hopefully there’s nothing sensitive in there!

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.klp.com.au
    Site address (URL): https://www.klp.com.au
    WC Version: 5.2.2
    REST API Version: ✔ 5.2.2
    WC Blocks Version: ✔ 4.9.1
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 2.1.5
    Log Directory Writable: ✔
    WP Version: 5.7.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_AU
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.16
    PHP Post Max Size: 64 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 3000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.51
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.2.2
    WC Database Prefix: wp_
    Total Database Size: 40.14MB
    Database Data Size: 32.38MB
    Database Index Size: 7.76MB
    wp_woocommerce_sessions: Data: 16.61MB + Index: 0.88MB + Engine MyISAM
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_downloadable_product_permissions: Data: 0.24MB + Index: 0.30MB + Engine MyISAM
    wp_woocommerce_order_items: Data: 0.14MB + Index: 0.07MB + Engine MyISAM
    wp_woocommerce_order_itemmeta: Data: 0.80MB + Index: 0.61MB + Engine MyISAM
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_actions: Data: 0.69MB + Index: 0.21MB + Engine MyISAM
    wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_actionscheduler_logs: Data: 0.40MB + Index: 0.26MB + Engine MyISAM
    wp_aelia_dismissed_messages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_comments: Data: 0.87MB + Index: 0.60MB + Engine MyISAM
    wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_options: Data: 4.59MB + Index: 0.48MB + Engine MyISAM
    wp_postmeta: Data: 4.68MB + Index: 2.71MB + Engine MyISAM
    wp_posts: Data: 2.03MB + Index: 0.48MB + Engine MyISAM
    wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_term_relationships: Data: 0.04MB + Index: 0.08MB + Engine MyISAM
    wp_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_usermeta: Data: 0.74MB + Index: 0.50MB + Engine MyISAM
    wp_users: Data: 0.05MB + Index: 0.06MB + Engine MyISAM
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_customer_lookup: Data: 0.08MB + Index: 0.08MB + Engine MyISAM
    wp_wc_download_log: Data: 0.16MB + Index: 0.15MB + Engine MyISAM
    wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_product_lookup: Data: 0.14MB + Index: 0.14MB + Engine MyISAM
    wp_wc_order_stats: Data: 0.08MB + Index: 0.07MB + Engine MyISAM
    wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    amn_mi-lite: 1
    attachment: 274
    custom_css: 1
    jetpack-testimonial: 7
    jp_img_sitemap: 3
    jp_sitemap: 3
    jp_sitemap_master: 3
    nav_menu_item: 25
    page: 20
    post: 91
    product: 14
    revision: 473
    shop_coupon: 6
    shop_order: 1462
    shop_order_refund: 20
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (12) ###
    
    WooCommerce Blacklister: by Aelia – 1.0.5.200727
    Free Downloads WooCommerce: by Square One Media – 3.3.1
    Grids: by Evolve – 1.2.28
    Jetpack by WordPress.com: by Automattic – 9.6.1
    Theme Customisations: by WooThemes – 1.0.0
    User Switching: by John Blackbourn & contributors – 1.5.6
    W3 Total Cache: by BoldGrid – 2.1.2
    Aelia Foundation Classes for WooCommerce: by Aelia – 2.1.6.210406
    WooCommerce Blocks: by Automattic – 4.9.1
    WPC Product Bundles for WooCommerce: by WPClever – 5.5.2
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
    WooCommerce: by Automattic – 5.2.2
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: AUD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    woosb (woosb)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #4 - /shop/
    Cart: #5 - /basket/
    Checkout: #6 - /checkout/
    My account: #7 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Storefront
    Version: 3.5.1
    Author URL: https://woocommerce.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 1,577
    Oldest: 2021-03-17 01:49:27 +0000
    Newest: 2021-04-17 00:12:40 +0000
    
    Pending: 4
    Oldest: 2021-04-17 01:12:40 +0000
    Newest: 2021-04-22 05:53:26 +0000
    
    ### Status report information ###
    
    Generated at: 2021-04-17 11:11:50 +10:00
    
    Thread Starter kfutter

    (@kfutter)

    I’ve just updated to Woocommerce 5.2.2, and the problem still remains. There also appears to be an issue with the Screen Options panel, as the Jetpack Stats option is there, but unlabelled.

    I also have an issue where Woocommerce insists that I haven’t finished the setup (taxes – don’t apply, address – online only), despite running successfully for the last 4 years now. This issue appears to be coincidental with the widget disappearing, so I’m assuming they’re related.

    I’ll grab a copy of the requested information and post it here shortly.

    Thread Starter kfutter

    (@kfutter)

    OK, just did the advised conflict test, and no difference. Any other ideas?

    Thread Starter kfutter

    (@kfutter)

    This seems to be the stock answer given here these days. My theme is already Storefront, and disabling the rest of my plugins would effectively disable my store and site. Not very practical! And how would the use (or not) of a front-end theme have any bearing on the behaviour of the back-end admin site, which is not theme-able anyway?

    Still, I guess I have no option but to try it…

Viewing 15 replies - 46 through 60 (of 73 total)