kcbenson
Forum Replies Created
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Hi Nithin
Yes, I tested this on a new WordPress install on Bluehost using the Twenty Twenty-Five theme and nothing but the must-use plugins. I wasn’t able to test this way on Hostgator and Godaddy. The Bluehost account is mine, but the Hostgator and Godaddy accounts belong to clients of mine, so I can’t make new sites on those hosts. I tried different images at different sizes. Bluehost and Hostgator support also tried their own jpgs. The common theme was that if I saved a jpg from Photoshop and uploaded it I got the error. I tried very small jpgs saved from Photoshop and very large jpgs stripped of metadata. I was able to upload a 4032 px wide jpg without error after I stripped the metadata. The same image cut down to 1000 px wide and saved directly out of Photoshop (with metadata) would give me the error. Also, any image saved to .webp (even very large .webp files) uploaded without error. In addition, the same Photoshop jpgs that gave me problems have now stopped giving me problems with ImageMagick disabled. This is a problem on at least three hosts (all shared hosting) with an interaction between ImageMagick and Photoshop metadata (perhaps any metadata, I didn’t test metadata from other image editors). Take away the metadata and Imagemagick works. Take away Imagemagick and Photoshop metadata works.
I’m pretty sure it is a hosting problem. Although I experience this on three different hosts, others here do not experience the same thing. And it’s a new problem, as of sometime around December 1. Bluehost and Hostgator both gave up on me, marked the issued Resolved, even though it was definitely not. We’re all using the same WordPress with the same ImageMagick, and I’ve confirmed this on a new site with almost no plugins, but some of us are on hosts that don’t have this problem. I also tried rolling it back to an older version of WordPress (didn’t fix it).
I finally got around to trying processing with GD instead of Imagick. This fixed it (thank you, @melriks!).
Further information: Big jpgs straight from my phone come in without problems. I can upload a 4032×3024 jpg saved to my computer from my iphone. But if I open that same jpg in Photoshop, cut it down to 1000×750, save it to a new jpg, and upload it to Media Library, it generates the error. This is true on seven sites hosted on Bluehost, one on Godaddy, and one on Hostgator.
It would be great to know that I’m not alone, that someone else has tried to upload jpgs with metadata (see links in first post for jpgs with and without metadata) and that the metadata jpgs fail. I see that Adnan Haque tried uploading my test files and was not able to reproduce the error. Thank you, Adnan. Has anyone else tried? I would like to report this as a bug in 6.9, but if my client and I are the only ones experiencing this it’s likely something that’s common to all my sites.
BTW, I’m on a Windows 11 computer but my client (who first reported this to me) is using a Mac. Her website is on Hostgator, but I have the same problem with other sites on Bluehost and Godaddy. Her site uses Divi, but I have the same problem with other sites using Elementor and other themes. On one of my sites, I deactivated all the plugins and still got the error, so I’m pretty sure it’s not a plugin incompatibility. I’ve tried other recommended fixes (increasing memory in wp-config) except for the one about forcing WP to use a different image processor (not ImageMagick). I haven’t tried that yet. I’ve been on this for three days now.
Forum: Plugins
In reply to: [Timely All-in-One Events Calendar] Errors since updateThanks, Ron. Had to upgrade to a new server and migrate the site, but PHP 7.2 fixed it.
Forum: Plugins
In reply to: [Timely All-in-One Events Calendar] Errors since updateSame here:
Parse error: syntax error, unexpected ‘[‘ in /home/content/11/11852611/html/wordpress/wp-content/plugins/all-in-one-event-calendar/app/model/event/instance.php on line 151
PHP 5.3
calendar works great with 2.5.32 but shows this error with 2.5.36, not sure about other versions in between