Forum Replies Created

Viewing 11 replies - 1 through 11 (of 11 total)
  • Thread Starter kaloo

    (@kaloo)

    Hi staging site details have been sent.

    Thank you

    Thread Starter kaloo

    (@kaloo)

    Hello,

    I have tried deactivating and even deleting all plugins and using only the storefront theme, I have tried with no changes to radar rules and I have also tried disabling radar rules.

    There is no change at all.

    Thread Starter kaloo

    (@kaloo)

    Hello Mr Clayton,

    I think you probably didnt receive my email, the 3d secure popup does now appear, however it does not complete, it disappears anf then immediately comes back in an endless cycle.

    The payment does not complete in the Stripe dashboard, I have tried using my own real card as well.

    Also, if Paypal Standard is active at the same time the popup does not show.

    Thanks

    • This reply was modified 5 years, 7 months ago by kaloo.
    Thread Starter kaloo

    (@kaloo)

    Thank you so much for your help, I can definitely wait 3 days, I cant praise your support highly enough!!

    Thread Starter kaloo

    (@kaloo)

    OMG!! Thank you for the super quick response!!!

    Thread Starter kaloo

    (@kaloo)

    Hi in test mode, in the Stripe dashboard I see :

    ALL ACTIVITY
    The payment pi_blablabla for £680.53 requires you to take action in order to complete the payment
    9/30/20, 12:54:05 PM
    PaymentIntent status:
    requires_action
    200 OK
    A request to confirm a PaymentIntent pi blabla completed
    9/30/20, 12:54:04 PM
    400 ERR
    A request to confirm a PaymentIntent pi_blabla failed
    9/30/20, 12:54:04 PM
    A new payment pi_blabla for £680.53 was created
    9/30/20, 12:54:04 PM
    PaymentIntent status:
    requires_confirmation
    200 OK
    A request to create a PaymentIntent completed
    9/30/20, 12:54:04 PM

    On the right hand side in the code section :

    payment_intent.requires_action
    View event detail
    Event data
    {
    “id”: “pi_1HX4oqFnPozx4fUEDyM0TYOo”,
    “object”: “payment_intent”,
    “last_payment_error”: null,
    “livemode”: false,
    “next_action”: {
    “type”: “use_stripe_sdk”,
    “use_stripe_sdk”: {
    “type”: “three_d_secure_redirect”,
    “stripe_js”: “https://hooks.stripe.com/redirect/authenticate/src_blablabla client_secret=src_client_secret_blablabla”,
    “source”: “src_blablabla”,
    “known_frame_issues”: “false”
    }
    },
    “status”: “requires_action”,

    In live mode after installing the Storefront theme, using my own card :

    ALL ACTIVITY
    The payment pi_blablabla for £32.53 requires you to take action in order to complete the payment
    9/30/20, 2:05:01 PM
    PaymentIntent status:
    requires_action
    200 OK
    A request to confirm a PaymentIntent pi_blablabla completed
    9/30/20, 2:04:59 PM
    A new payment pi_blablabla for £32.53 was created
    9/30/20, 2:04:58 PM
    PaymentIntent status:
    requires_confirmation
    200 OK
    A request to create a PaymentIntent completed
    9/30/20, 2:04:58 PM

    and on the right in the code section :

    payment_intent.requires_action
    View event detail
    Event data
    {
    “id”: “pi_blabla”,
    “object”: “payment_intent”,
    “last_payment_error”: null,
    “livemode”: true,
    “next_action”: {
    “type”: “use_stripe_sdk”,
    “use_stripe_sdk”: {
    “type”: “three_d_secure_redirect”,
    “stripe_js”: “https://hooks.stripe.com/redirect/authenticate/src_blabla client_secret=src_client_secret_blablabla”,
    “source”: “src_blablabla”,
    “known_frame_issues”: “false”
    }
    },
    “status”: “requires_action”,

    I hope this is helpful.

    Thanks

    Thread Starter kaloo

    (@kaloo)

    Hi, thank you for your reply, I have checked the browser inspector and there are no errors, I have also installed the health check plug in and again there are no errors, I have no idea why this issue is happening.

    However I see “payment_intent.requires_action” in the Stripe dashboard, and also

    Thanks

    Thread Starter kaloo

    (@kaloo)

    Is there no help available?

    Thread Starter kaloo

    (@kaloo)

    Hi thank you very much for your reply,

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.timesafetravel.com
    Site address (URL): https://www.timesafetravel.com
    WC Version: 4.5.2
    REST API Version: ✔ 4.5.2
    WC Blocks Version: ✔ 3.1.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.5.0
    Log Directory Writable: ✔
    WP Version: 5.5.1
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.20
    PHP Post Max Size: 128 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.66.0
    OpenSSL/1.1.1g-fips
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.26-29-log
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.5.2
    WC Database Prefix: ymq_
    Total Database Size: 23.24MB
    Database Data Size: 17.02MB
    Database Index Size: 6.22MB
    ymq_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    ymq_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    ymq_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    ymq_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    ymq_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    ymq_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    ymq_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    ymq_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    ymq_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    ymq_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    ymq_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    ymq_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    ymq_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    ymq_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    ymq_actionscheduler_actions: Data: 2.02MB + Index: 0.81MB + Engine InnoDB
    ymq_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    ymq_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    ymq_actionscheduler_logs: Data: 0.34MB + Index: 0.31MB + Engine InnoDB
    ymq_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    ymq_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    ymq_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    ymq_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    ymq_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    ymq_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    ymq_options: Data: 3.17MB + Index: 0.06MB + Engine InnoDB
    ymq_postmeta: Data: 8.36MB + Index: 3.69MB + Engine InnoDB
    ymq_posts: Data: 2.11MB + Index: 0.13MB + Engine InnoDB
    ymq_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    ymq_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    ymq_rank_math_internal_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    ymq_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    ymq_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    ymq_rank_math_sc_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    ymq_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    ymq_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    ymq_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    ymq_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    ymq_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    ymq_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    ymq_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    ymq_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    ymq_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    ymq_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    ymq_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    ymq_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    ymq_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    ymq_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    ymq_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    ymq_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    ymq_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    ymq_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    ymq_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    ymq_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    ymq_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 80
    chbs_booking: 11
    chbs_booking_extra: 1
    chbs_booking_form: 6
    chbs_email_account: 1
    chbs_geofence: 12
    chbs_price_rule: 70
    chbs_route: 1
    chbs_tax_rate: 5
    chbs_vehicle: 5
    chbs_vehicle_attr: 8
    elementor_library: 6
    nav_menu_item: 12
    page: 51
    post: 1
    revision: 252
    saswp_rvs_location: 1
    shop_order: 6
    wpforms: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (17) ###
    
    All-in-One WP Migration: by ServMask – 7.27
    Chauffeur Booking System for WordPress: by QuanticaLabs – 5.0
    Code Snippets: by Code Snippets Pro – 2.14.0
    Cookie Notice: by dFactory – 1.3.2
    Join.chat: by Creame – 4.0.9
    Google Tag Manager for WordPress: by Thomas Geiger – 1.11.5 – Installed version not tested with active version of WooCommerce 4.5.2
    Elementor Pro: by Elementor.com – 2.8.4
    Elementor: by Elementor.com – 3.0.7
    CAOS: by Daan van den Bergh – 3.7.7
    OMGF: by Daan van den Bergh – 3.8.2
    Rank Math SEO: by Rank Math – 1.0.47.1
    SG Optimizer: by SiteGround – 5.6.6
    WC Custom Thank You: by Nicola Mustone – 1.2.1 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce Stripe Gateway: by WooCommerce – 4.5.2 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce: by Automattic – 4.5.2
    WordPress Importer: by wordpressdotorg – 0.7
    WP-Sweep: by Lester 'GaMerZ' Chan – 1.1.3
    
    ### Inactive Plugins (1) ###
    
    Remove Schema: by Plugin.nl – 1.4
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: ✔
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: ❌ Page ID is set
    but the page does not exist
    
    Basket: ❌ Page does not contain the shortcode.
    Checkout: #10353 - /checkout/
    My account: #399 - /my-account/
    Terms and conditions: #600 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Hello Elementor
    Version: 2.2.2 (update to version 2.3.0 is available)
    Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 1,754
    Oldest: 2020-08-17 11:49:32 +0000
    Newest: 2020-09-17 09:28:04 +0000
    
    Pending: 3
    Oldest: 2020-09-17 10:28:04 +0000
    Newest: 2020-09-17 10:28:04 +0000
    
    

    screenshot1

    screenshot 2

    Thanks again

    Thread Starter kaloo

    (@kaloo)

    Is this a dead forum?

    Thread Starter kaloo

    (@kaloo)

    hello?

Viewing 11 replies - 1 through 11 (of 11 total)