jrsac
Forum Replies Created
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Hi Valerie,
I found out what I did wrong yesterday. I had a shipping rate for Local Pickup. With that selected the tax rate was the store base address and not the customer address.
Thanks for the time you put into researching this and getting back to me.
Regards,
Jim
Hi Paul,
I uninstalled Woocommerce Services and Jetpack and reinstalled them again and still have the problem with incorrect taxes. I am using the Avada theme which is up to date. All plugins are up to date as is WordPress and PHP v7.1.
Any idea of what is causing the locked in 8.375% rate. I tested with other states and still get that rate.
Is there a table in the database that needs to be cleared out?
Thanks,
Jim
Paul,
Yes “Enable Automated Taxes” was selected when we were testing. When I removed the NY row and tried testing again with a 10566 zip code, it was inserted automatically with the 8.375% rate.
Another odd thing I had a problem with was importing a CSV file with some rates, even with Woocommerce Services disabled. The imported rows were missing city and zip code fields and an “*” was there in their place. I disabled Jetpack and imported the CSV again and all fields were there including city and zip.
Thanks,
Jim
Hi Paul,
For 10566 I am getting 8.375% when it should be 7.375%. In White Plains, NY the tax rate is 8.375% for 10601, 10602, 10603, but 10604 is 7.375%. I am getting 8.375% for 10604 too.
I have another site I manage for a client and all tax rates are correct for the same zip codes.
The one I am having a problem with is on a subdomain and under development, no SSL.
Thanks for your help.
Jim