Joey - a11n

Hi @elkevo – I’m not too familiar with how Printful integrates products into WooCommerce, though I imagine it could have an impact no the sync between WooCommerce/Facebook.

Are you able to send a screenshot of the General settings tab of at least one of these products? If there are other tabs related to Printful, that may be helpful too.

I recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in this chat.

Hi again @pleazo – No worries, I understand!

Before we can even continue debugging this issue, some sort of Cron job will need to be enabled on your site, as this is required for many, many functions related to even WooCommerce itself.

Here’s what the next steps will be:

1. Reach out to your hosting provider to see about enabling a real Cron job (server Cron). This will ensure that the Cron jobs are regularly processed and aren’t dependent on site visits or page loads.
2. Ask them to expand on the amount and type of requests they were seeing.

I can’t be for sure at this point that this is the overall issue, but I can assure you that continuing to try fixing a problem when a key piece isn’t functioning will not yield the results we’re hoping for.

Thanks!

Hi @bsanders44 – This is currently the expected behavior, as described in this issue: https://github.com/woocommerce/woocommerce/issues/30172

The SQL query used to find the applicable tax rates is:

$rates = $wpdb->get_results( "SELECT * FROM {$wpdb->prefix}woocommerce_tax_rates ORDER BY tax_rate_name LIMIT 100" );

Since there’s LIMIT 100 set, you’ll only see the first 100 that match.

One workaround here, until this is converted to a search field in the future sometime, is to search for the database ID of the tax rate you want to use in the field at the end of the scroll: https://d.pr/i/jrGC03

There are a couple of ways to get that tax_rate_id from your site’s database:

1. If you know how to use the web inspector, you can find the data-id in the tax rate line item: https://d.pr/i/yQRiQw
2. If you’re familiar with using SQL, you can run a quick database search using:

• SELECT * FROMwp_woocommerce_tax_ratesWHEREtax_rate_name= ‘[tax name]’

I know that neither of these is ideal, but it’s a smarter approach, considering altering the WooCommerce-core code will be overwritten each update.

Let us know if you have any other questions!

UPDATE: A fix for this issue has been released in v6.9.1. Please go ahead and update if you haven’t already.

@amar2119 – A part of the error your theme’s support team provided you actually points to WooCommerce Multilingual as the issue: https://d.pr/i/l8pl1M

You can reach out to their support team with that error here: https://wordpress.org/plugins/woocommerce-multilingual/

UPDATE: A fix for this issue has been released in v6.9.1. Please go ahead and update if you haven’t already.

UPDATE: A fix for this issue has been released in v6.9.1. Please go ahead and update if you haven’t already.