josemario
Forum Replies Created
-
On July 2, 2025 “Smash Balloon – Support” sent email…
“…I managed to log into your website. I found that the setting “AJAX theme loading fix” was displayed was stuck on displaying as disabled in the plugin system info, even when the setting was enabled in the plugin settings. I could not replicate the issue on my own setup. It is likely due to a database error on your website. While this might be fixable by doing a full plugin reinstallation, I would not recommend doing so in this case as it is a non-breaking issue that does not affect the rest of the plugin’s functionality and reconfiguring the plugin after a reset would take some effort.
I hope this helps! Please let me know if you have any questions.
Best Regards,…”
On July 2, 2025 “José Mario” reply email…
“…Thank you for checking and confirming this issue on my site!
I will follow your advice and leave everything as is! I don’t want to and can’t take on any more work at this time!
Great that everything still works!
I will remove the “Admin Access” for “Smash Balloon – Support” from my site and consider this thread “Resolved”.
Thanks again!
José Mario[Automatic translation]
Hello @nigelrsb,
See the new topic “Settings” page does not match data recorded on the “System Information” [ https://wordpress.org/support/topic/settings-page-does-not-match-data-recorded-on-the-system-information/ ]Thanks,
José Mario
PS: the correct name for the topic should be “My FEED doesn’t show the most recent tweets”.[Automatic translation]
Hello @nigelrsb,
1) – Since June 9, 2025 approximately, I have been testing and confirming that the problem has been solved;
2) – I apologize for having confirmed the solution to the problem only now!
3) – The reason for this delay was personal and health problems that prevented me from checking a “perhaps strange” behavior that I noticed in the plugin while following the solution to the original problem, that is;
4) – It seems that the data presented on the “Settings” page [ …/wp-admin/admin.php?page=ctf-settings&view=advanced ] does not exactly match the data recorded on the “System Information” page [ …/wp-admin/admin.php?page=ctf-support ].
5) – Since “Smash Balloon Support” currently still has “Administrator Access” to my website, I decided to post this NEW TOPIC in this same thread so that “Smash Balloon Support” can quickly check this and open a new thread if necessary.
6) – Please check/confirm this for me!
Thanks,
José Mario
PS: the correct name for the topic should be “My FEED doesn’t show the most recent tweets”.
[Automatic translation]
Hello @nigelrsb,
1) – Thank you for your response and for your continued support in resolving this issue!
2) – It seems that the feeds are updating again;
3) – I noticed on May 18, 2025 that a post made on April 9, 2025 was updated and appeared in the feed;
4) – So I decided to make a new post on May 18, 2025 to do a new test and I noticed, in the following days, that the post appeared in the feed;
5) – So, it seems that the feed update is working normally again;
6) – I would like to do new tests to consider that it is a “Definitive Solution”;
7) – Now I’m the one asking you to be a little patient before considering this topic as “Resolved” and also wait more time for me to definitively remove the “Administrative Access” to my website that was granted to “Smash Balloon Support”.
Thank you,
José Mário
PS: the correct name for the topic should be “My FEED doesn’t show the most recent tweets”.- This reply was modified 11 months, 3 weeks ago by josemario. Reason: Improve the wording of item 7)
[Automatic Translation]
See also this topic: [WEIRD] – “Unresolved Topics” vs “Resolved Topics”
[ https://wordpress.org/support/topic/weird-unresolved-topics-vs-resolved-topics/ ]Thanks,
José Mario[Automatic Translation]
See also this topic: [WEIRD] – “Unresolved Topics” vs “Resolved Topics”
[ https://wordpress.org/support/topic/weird-unresolved-topics-vs-resolved-topics/ ]Thanks,
José Mario[Automatic Translation]
Hello @joelsmashballoon,
1) – “…Wrapping up the threads with potential solutions more is a great idea, and would help visiting users looking for context, even if there was no solution found…”
Great, because that was the purpose of my suggestion!
2) – “…We will also keep your other thread unresolved until the discussed issue is resolved…”
Thanks, this makes it easier for all users to follow and understand the real development of the respective issue!
See topic: “My FEED won’t show the latest tweets”
[ https://wordpress.org/support/topic/my-feet-wont-show-the-latest-tweets/ ]Thanks,
José Mario[Automatic Translation]
See also this topic: [WEIRD] – “Unresolved Topics” vs “Resolved Topics”
[ https://wordpress.org/support/topic/weird-unresolved-topics-vs-resolved-topics/ ]Thanks,
Jose MarioPS: The correct name for the topic should be “My FEED doesn’t show the most recent tweets”.
Hello @joelsmashballoon,
1) – We appreciate your response and we can perfectly understand your clarifications!
2) – However, we would like to make a suggestion so that users of this forum could better understand why any topic was marked as Resolved “even without having a visible reason for the definitive solution explained in the topic”;
3) – SUGGESTION: if the topic is marked as “Resolved” by “Smash Balloon itself” and not “directly by the user” make a final post clarifying the reason for marking it “Resolved”.
EXAMPLES:
3a) – Mark as resolved only after being “Definitely Resolved” by “Help Scout”;
3b) – The user “abandoned” the forum topic for “x” days;
3c) – By “mutual agreement” with the user;
3d) – Etc…
Thanks,
José Mário[Automatic translation]
Hello @nigelrsb,
1) – Thank you for your reply and for your continued support in resolving this issue!
2) – So… we will continue to wait for a “Definitive Solution”.
3) – I would like to “suggest” that this topic not be marked as “Resolved” until its “Definitive Solution”.
Thanks,
José MárioPS: the correct name for the topic should be “My FEED does not show the most recent tweets”.
[Automatic Translation]
1) – I would like to HIGHLIGHT that up to this moment (May 07, 2025) the “Technical Support Specialist – Smash Balloon”, HAS NOT RESOLVED THE PROBLEM.
2) – I await further instructions.
Thanks,
José MarioPS: the correct Topic name should be “My FEED won’t show the latest tweets”.
[Automatic Translation]
Hi @nigelrsb,
1) – I would like to HIGHLIGHT that up to this moment (April 25, 2025) the “Technical Support Specialist – Smash Balloon”, HAS NOT RESOLVED THE PROBLEM.
2) – I await further instructions.
Thanks,
José MarioPS: the correct Topic name should be “My FEED won’t show the latest tweets”.
[Automatic Translation]
#####
Posting just to briefly inform other users of this topic about the steps taken via email, directly with “Technical Support Specialist – Smash Balloon”, to solve this problem.
#####[My Reply Email – START]
Hi “Technical Support Specialist – Smash Balloon”,
1) – We have already configured your “administrative access” to our website as per your request;
2) – Please do not make any changes that may affect other areas of the website that are not directly related to the subject “My FEED won’t show the latest tweets” in question!
3) – Also let us know if you received the email sent by the website itself directly by WordPress with the information for your “administrative access”;
4) – I await further instructions;
Thanks,
José Mario
[My Reply Email – END]PS: the correct Topic name should be “My FEED won’t show the latest tweets”.
[Automatic Translation]
Hi @nigelrsb,
1) – Aware and OK!
2) – I have already communicated, also by email, to the “Technical Support Specialist – Smash Balloon” that the problem has not been resolved. I have sent by email a copy of the last post I made above in this forum;
Link to the sent post: https://wordpress.org/support/topic/my-feet-wont-show-the-latest-tweets/#post-18384395
3) – I will await further instructions, by email, from the “Technical Support Specialist – Smash Balloon”.
Thanks again,
José MarioPS: the correct Topic name should be “My FEED won’t show the latest tweets”.
[Automatic Translation]
Hi @nigelrsb,
1) – Just to inform you that the instruction sent today (03/26/2025) by the “Technical Support Specialist – Smash Balloon”, by email, did not solve the problem.
2) – I await further instructions.
Thanks,
José MarioPS: the correct Topic name should be “My FEED won’t show the latest tweets”.