johnghiz
Forum Replies Created
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Hello. Please enable the ‘Use Picture tag’ option under CompressX > Image optimization > General settings > Browser compatibility, and then click Save changes as shown in the attached image.
Hello @sofuwa
This is a basic feature and is available in the free version of the plugin. Please refer to this screenshot to locate the specific option.
All the best,
Hello @sofuwa
Thanks for the debug information.
We have completed the investigation of your website environment, and here are our findings:
While your PHP environment is reported as Apache, your website pages and images are actually being served directly by Nginx. In this specific architecture, image requests bypass Apache entirely. As a result, the rewrite rules CompressX uses for WebP/AVIF delivery are not applied to those requests.
This is why the rewrites are not taking effect—it is not an error in the rules, but rather a matter of the requests not reaching the Apache layer.
To resolve it, we suggest the following two options:
Option 1: Add the WebP/AVIF rewrite rules directly into the Nginx configuration. This will achieve the same seamless results as the
.htaccessmethod. You can follow this documentation to configure Nginx.Option 2: Navigate to the plugin Settings > Browser Compatibility and select “Use Picture Tag.” This method does not rely on server rewrites and should work correctly in your server environment.
All the best,
Hello @aspleniastudios
Thank you for providing the debug information! We have reviewed the details, and here is a breakdown of what is happening:
Your server is able to deliver and display AVIF images at the browser level, which means visitors can view AVIF images without any issue. However, this is different from having the ability to generate AVIF images on the server side.
According to your debug info: ‘GD AVIF Support: false’ and ‘Imagick AVIF Support: false’. This means your server currently does not have the capability to generate AVIF images via PHP.
CompressX checks for server-side image generation support (through GD or Imagick), not just whether the browser can display AVIF.
To resolve this, AVIF support needs to be enabled in your server’s PHP environment, either by compiling GD with AVIF support or installing Imagick with AVIF support. In most cases, this also requires PHP 8.1 or higher.
Please let us know if you need any further information or assistance from our end.
All the best,
Hello @aspleniastudios
You can download the debug zip from the System Information tab of your CompressX. For more details, please refer to this documentation.
All the best,
Hello,
Would you kindly send the debug information to our support email at support(a)compressx.io please? We will take a closer look. Thank you in advance for your cooperation.
To ensure efficient tracking of your thread, we kindly ask you to include the link to the thread in your email.
Kind regards.
Forum: Reviews
In reply to: [CompressX — AVIF & WebP Converter, Media Replacement] Works like charmHello @benni51
Many thanks for your feedback and review! We are really happy to know that you like CompressX.
Please feel free to let us know if you have any issues using it.
All the best,
Forum: Reviews
In reply to: [CompressX — AVIF & WebP Converter, Media Replacement] PurrfectHello @noutghal
Thank you for the kind words and 5-star review! We’re happy to hear that CompressX successfully processed all your 25,000+ images without a timeout.
Please note that unlike cloud services, CompressX processes everything locally to ensure your data privacy and control. Therefore, the processing speed is primarily determined by your server’s local resources (CPU, Memory, and Disk I/O) and the total number of files, which includes all generated thumbnails for those 25,000 originals.
As a tip, if your server has high performance, you can try to increase the ‘Queue throughput’ value in the plugin settings. This allows more images to be processed per AJAX cycle, which can significantly speed up the bulk process.
All the best,
Hi there! Thank you so much for the 5-star review. We are thrilled that you found CompressX! Our support team works hard to make sure every user has a smooth experience, so hearing that you enjoyed our customer service really made our day. Happy compressing!
Forum: Plugins
In reply to: [CompressX — AVIF & WebP Converter, Media Replacement] 403 errorAnytime.
Forum: Plugins
In reply to: [CompressX — AVIF & WebP Converter, Media Replacement] 403 errorHello，
CompressX does not modify your original images during the conversion process. Instead, all converted AVIF and WebP images are stored separately in the
/wp-content/compressx-nextgen/folder.To troubleshoot, please temporarily deactivate the CompressX plugin; this will disable our
.htaccessrules. If the issue persists while the plugin is inactive, it indicates the problem is unrelated to our plugin. Please let us know the results of this test.Kind regards.
Hello @danrancan
The information you are seeing on the Logs & System Information page provides a status report for the two different image processing libraries available on your server: GD and Imagick.
When you see “AVIF: false Unsupported” under the GD Extension, it means that this specific library is not equipped to handle AVIF files.
If you wish to enable AVIF support for the GD extension as well, you would need to contact your hosting provider to ensure your server’s GD extension has been compiled with
libavifsupport.That said, because your Imagick library shows “AVIF: true Supported,” your server is indeed capable of processing AVIF images. You can select Imagick library in CompressX settings to handle your AVIF conversions.
All the best,
Hi there. You can find a ‘Delete all converted images at once’ option in the CompressX settings. Please use this to remove your files prior to uninstallation. Screenshot by Lightshot
Hello @mohsinworld
WordPress has integrated a lazyloading function with it since version 5.5. For more details, you can check this post. So normally you don’t need to enable an extra lazyloading function from other plugins.
All the best,